help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Distance walked is inaccurate and black lines all over the screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-05-2021 08:57

‎02-05-2021 08:57

I now have my fitbit charge 3  about 7 month. After a few months I noticed problems explained below this. Bah... Four weeks ago I tried to contact customer support but I don’t get anything back. Tried twice. 
Im having black stripes on my screen, its getting worse, now also a vertical one and several horizontals, I tried all things I found here, restarting my device, tried another clock face... no results.

Besides that my distance is inaccurate and I have problems with the clarity...can’t get the info brighter. 
I’m very disappointed not getting any help. Did I make the wrong choice buying a charge 3 from fitbit? 

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎02-05-2021 16:41

‎02-05-2021 16:41

Try to contact support with the Live chat feature so you can contact then immediately instead of waiting for an email. That way you can get your problem fixed as soon as possible before the problem gets worse. For me, I got the charge 3 and had it for 2 years and I never got that problem. This seems to be a rare problem.

Best Answer
0 Votes

‎02-05-2021 23:55

In response to Mrb731

‎02-05-2021 23:55

Thx! Will try that.

Outlook voor iOS downloaden
Best Answer
0 Votes

‎02-06-2021 01:38

In response to Mrb731

‎02-06-2021 01:38

Tried to start live chat, got the too many customers, advocates all busy... thought I’ll try it again in a bit.... now the live chat button disappeared... I’m lost!😢

Best Answer
0 Votes