Double sleep hours/Wrong time calculation

[GeoJay]

I have a Charge 2.

This week I've noticed my sleep hours are doubled than what they actually are. When I first sync in the morning, it shows the correct amount of sleep, but when I check the app again (so second time for the day), the hours are doubled. The double hours shows on the app dashboard and in the bar charts when I open the sleep area, however, the correct hours are still there when I look at the night specifically. For example, last night I got 6 hr 10 min of sleep with 1x awake/14x restless. On the homescreen/app dashboard, it says I slept for 11 hr 14 min with 26x awake/14x restless. The homescreen/app dashboard shows the correct times for when I fell asleep and when I woke up, so it's obviously miscalculating my sleep the second time I open the app for the day. I'm confused as to why this is happening and why it is affecting the charts.

In addition, the dashboard online here, when I open my computer, has been showing fewer hours. And right now as I'm writing this with my app open, my hours for the evening just changed to show what the computer says I got last night, 5 hr 31 min with 25x awake/0x restless. Still the same sleep start and end times. My app keeps resyncing on its own when I have it open on my phone. I know it should sync upon the initial open of the app, but continuously when it's open? Help please! Last week I restarted it because my sleep hours weren't showing on the charts at all, per the Fitbit restart instructions.

[GeoJay]

I have also restarted my phone numerous times. However, I did also receive a phone update last night. I'll keep an eye on it and share if that seems to solve the issue. Any advice would still be appreciated!

[ASABR]

I' having the very same problem regarding my sleep hours. It started last week.

[sandblower]

I am having same problem with sleep hours almost double in my Charge2

[OceansOfTime]

Yep.  Same here.  Doubling of sleep hours.  It started around April 12, 2017.  Wife thinks it's hysterical.  Me not much.

[OceansOfTime]

Same problem here.  Just like GeoJay described it.

[AngieLC]

My Fitbit Charge 2 started doing the same thing after an update.  It worked well before the update, but now it doubles the sleep total. 

[Anthonydamico]

ive been experiencing the same issue for the past week, maybe a bit longer. However I only updated my phone 2 days ago so it doesn't seem that's the cause for me. 

[camporivera]

Same issue with my Charge 2. Started about a week ago and the software update didn't help. 

[Vickado]

I have a fit but blaze. Mine is doing the same thing. I emailed Fitbit and they say it's a problem with the last update and they are working on it. If anyone else gets a better solution please let me know!

[mikewing]

I'm having the same issue! I have the blaze and this issue started on April 2nd for me. Fitbit please fix this.

[SimmoPaul]

Same problem with my Blaze for the last 2 weeks 

[ASABR]

The problem has now been fixed in my Charge 2 after updating. Not only the sleep hours are now correct but the new version has some nice graphics and a display that breaks your sleep into REM, deep sleep, light sleep, etc. But my wife, with a Charge 2 and the same iphone did not get the update yet.

[Vickado]

I updated the app on my iPhone and it fixed the problem!!!  Wow!  Hope it works for the rest of you!!!

[mikewing]

An update solved my problem too!

[GeoJay]

I haven't received that update yet. Hopefully it fixes everything for me too when I get it. Thanks.

[mikewing · Accepted solution]

@GeoJay You just have to go to your app store and update the app on your phone. I didn't get a notification about it either, I just manually updated.

[GeoJay]

@mikewing Thank you! The manual update looks like it fixed this problem. I didn't even think about looking for the manual update in the app store. I appreciate your help!

[mikewing]

@GeoJay No problem

[mtuna65]

That worked! Cool update too. Thank you