Empty battery won't charge

[Rsw512]

My battery is empty, now it will not charge. Any advice? Thanks

[_Krystal_]

My Fitbit is showing a bar that looks like it’s loading. I have charged it for a few hours and tried resetting it many times while on the charger it showed the battery full I went to the app and it says battery empty and won’t sync. I tried resetting it a few more times still nothing. What do I do? 

[ula.rb]

Hi, my Fitbit Ionic battery is completely empty and I don't see if it is charging. Nothing on screen. Please help me what to do. I have been using Ionic since 2 months and first time my battery is completely empty. I tried to press the left button but nothing heppend

[ACG]

@_Krystal_

Try to forget your device if yours looks like this, forget your device should get you to complete the update.

https://help.fitbit.com/articles/en_US/Help_article/2047

Forget your device video
https://www.imore.com/how-to-fix-bluetooth-iphone-ipad

Syncing
https://help.fitbit.com/articles/en_US/Help_article/1866/?l=en_US&fs=RelatedArticle

[ACG]

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@ula.rb wrote:

Hi, my Fitbit Ionic battery is completely empty and I don't see if it is charging. Nothing on screen. Please help me what to do. I have been using Ionic since 2 months and first time my battery is completely empty. I tried to press the left button but nothing heppend

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Hello @ula.rb

There could be a few things going on here, a bad charger, a bad cord or a bad connection. Check all of those items. 

Also, plug the USB into a computer and charge it from there. Give it a couple hours to charge. 

Let us know the outcome. 

[_Krystal_]

The first picture is what my Fitbit charge hr looks like. I have forgot the my Fitbit but it won’t find it and now what it’s doing is once in a while it will show a full battery charge and the half loading screen. When the full battery shows it won’t connect on the app it says full battery it never syncs and when I reset it it goes back to the half loading screen

[ACG]

@_Krystal_

Great, sounds like you can do step 3 now. 

See it in the link below

https://help.fitbit.com/articles/en_US/Help_article/2047

[_Krystal_]

I tried that it’s still doing the same thing. I did finally get it to connect back to the app on my cell phone but it went relight back to doing what it was before with the no syncing and the half loading bar. 

[ACG]

@_Krystal_

Plug it into your computer and can you do step 4. 

[LanuzaFitbit]

Hello everyone!

Glad to read that our support team helped you out @Mamarabs!

@ula.rb It could also be that because the battery is empty, it is taking a while to charge again. After leaving it there it should start working.

@_Krystal_ Please do follow the steps provided by @ACG and keep us posted on how it goes.

@ACG Thanks for being around to help our users! 

Feel free to reach out with any questions.

[_Krystal_]

I have tried plugging it into my computer the same thing happened also it seemed to have reset itself but still no fix. 

[ACG]

@_Krystal_ & @LanuzaFitbit

Great you see it resetting itself.  

Maybe go back to step one, keep it plugged in so it stays charging. 

[_Krystal_]

It went back to the half loading bar. I have had to reset it maybe 30 times just to connect it back to my phone then it went back to the loading screen. 

[ACG]

@_Krystal_

Mine looked a bit different in Nov 2017. Have a look at message 2 and the steps I did to make it work again. 

Message 2

[_Krystal_]

It still isn’t showing up in my Bluetooth or connecting to anything 

[ACG]

Does it say anywhere "add a new device", click it if it does. 

Also, turn your Bluetooth off and on or turn your phone off and on. 

[_Krystal_]

I can set up another device but the same thing just happens it’s got the half loading screen and won’t do anything or connect to anything 

[ACG]

Ok, maybe try a factory reset and then set up a new device. 

[_Krystal_]

I did try to factory reset it but because it’s stuck on the half loading screen it won’t reset it. I keep trying to reset it by holding it for the 10 seconds it turns off the back to the loading screen. If I can’t get it to the battery screen I can try to factory reeet it but no luck so far. I’m almost ready to throw it out

[ACG]

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@ACG wrote:

@_Krystal_

Great, sounds like you can do step 3 now. 

See it in the link below

https://help.fitbit.com/articles/en_US/Help_article/2047

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@_Krystal_

I hear you, you may have to do step 6 in the above link. 

[ACG]

@_Krystal_

Here are some success stories on getting them running again.

Go over the steps one more time.

https://community.fitbit.com/t5/Charge-HR/Charge-HR-won-t-Sync/m-p/2850443#M204898