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Everything works on Charge 2 but HR and now just basic sleep records

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‎03-22-2022 16:22 - last edited on ‎03-23-2022 10:26 by Fitbit Moderator

‎03-22-2022 16:22 - last edited on ‎03-23-2022 10:26 by Fitbit Moderator

I tired to restart it 4 times, it does go to the reset but still the same issue. Then I tried turning bluetooth off and back on, no luck. It still tracks everything else but HR and like I said just basic sleep. I have cleaned it also, tightened the band which is the original, nothing! Fitbit told me they can not help, just buy a new one. Can anyone please help me. 🙏

 

 

Moderator edit: format. 

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‎03-23-2022 10:30

‎03-23-2022 10:30

Welcome to the Fitbit Community, @fitness50. Thank you for mentioning the steps you have followed in order to make your Charge 2 HR work.

 

I noticed that you already got in touch with our Support Team and that they are already assisting you.

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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