help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Exercise Steps not being included in daily count

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-20-2020 12:37 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

‎05-20-2020 12:37 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

I ran over 7000 steps this morning which had  logged during my run. When I got home my step count went down to just over 2000 steps then reduced to 1707. My steps throughout the rest of the days activity were then added to this total.  My Activity history shows I had run 8497 steps but my dashboard does not show any exercise and only a total of 6976 steps.  I have reinstalled the app and reset my fibit.  All my stepping data disappeared last night from the dashboard.  Anyone got any solutions or similar problems?

Best Answer
Labels:
0 Votes
1 REPLY 1

‎05-20-2020 13:23

‎05-20-2020 13:23

Sorted my problem. I went into the dashboard selected the exercise and my run for today, swiped left. It gives you the option to Edit/share or delete. I selected edit and then saved it and it worked. I’ve now done 15,385 steps which is more like it cause I’ve been really active today.

Best Answer
0 Votes