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Exercise data registered with Charge 3 no longer appears

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‎01-01-2022 03:10 - last edited on ‎01-06-2022 15:04 by Fitbit Moderator

‎01-01-2022 03:10 - last edited on ‎01-06-2022 15:04 by Fitbit Moderator

My Charge 3 deleted 2 weeks of data from the Track My Exercise section.  How do I restore this data?

 

 

Moderator edit: updated subject for clarity and label. 

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6 REPLIES 6

‎01-06-2022 15:09 - last edited on ‎02-16-2024 10:32 by Fitbit Moderator

‎01-06-2022 15:09 - last edited on ‎02-16-2024 10:32 by Fitbit Moderator

Welcome to the Fitbit Community, @Vickie56. Thank you for letting us know that your Charge 3 deleted your data.

Could you please confirm that you synced your tracker during that time and let me know how was your exercise registered?

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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‎01-06-2022 16:00

In response to AndreaFitbit

‎01-06-2022 16:00

Yes i did and then it has not been recording my daily exercises.

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‎01-07-2022 15:30 - last edited on ‎02-16-2024 10:26 by Fitbit Moderator

In response to Grossim

‎01-07-2022 15:30 - last edited on ‎02-16-2024 10:26 by Fitbit Moderator

Thanks for getting back to us @Grossim. 

Could you please let me know what type of exercise were you recording and how  are you registering it?

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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‎01-10-2022 00:25

In response to AndreaFitbit

‎01-10-2022 00:25

Walking.
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‎01-10-2022 00:28

In response to AndreaFitbit

‎01-10-2022 00:28

Synched. Sorry I don't understand the second part of the question.
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‎01-11-2022 04:42 - last edited on ‎02-16-2024 10:24 by Fitbit Moderator

In response to Vickie56

‎01-11-2022 04:42 - last edited on ‎02-16-2024 10:24 by Fitbit Moderator

Thanks for getting back to us and for the clarification @Vickie56.

The second part of the question is how do you log your exercise? You start it from your Fitbit? You let it log automatically? You manually log it from the App?

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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