help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Exercise goal not tracked-Charge 4

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-18-2022 11:44 - last edited on ‎12-14-2022 15:27 by Fitbit Moderator

‎02-18-2022 11:44 - last edited on ‎12-14-2022 15:27 by Fitbit Moderator

Sometimes my power walks or runs are not counted as “day #— /5 complete” even though I have say 68 zone minutes and going into zones it shows fat burning and cardio. It doesn’t track as an exercise completed which also means it doesn’t sync to my WW as exercise. I have rebooted. I have logged out and back in. Frustrating really 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎02-24-2022 17:09

‎02-24-2022 17:09

Welcome to the Fitbit Community, @SunsetRunner.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 4. Thank you for the information provided.

 

Our team has recently released a new version of the Fitbit app (3.54.1 for iOS and 3.54 for Android). For instructions on how to check your current version and update, please visit this article and open the menu "How do I update the Fitbit app?".

 

In addition, you can set up your Tracker as a replacement device:

 

  1. Tap the Today tab EdsonFitbit_0-1645751376521.png, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Hope this helps.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer