Exercise logs not syncing heart monitor

[Slovanna]

2/27/20 was the last time my exercise log synced my heart rate with my workout. 2/28, 3/2 & 3/3 won’t update. I log my workout (a bootcamp 30-35 min session) after I’m done, and it’s always synced up. Then this morning FitBit recorded 33 minutes of exercise that I did at 2am! Lol! What’s going on?!? I really want my cardio details back! 

[AlvaroFitbit]

@Slovanna Welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your missing HR data on your activities. I suggest you log out from the app, restart your phone and log back in. Also try logging your activities via your tracker.

Let me know how it goes.

[jritsema2]

Same thing has been happening with mine — it suddenly stopped recording/syncing my heart rate during my workouts and last night and tonight, it says I took over 4,000 steps at 2am. I was sleeping!!

[Richtvc]

I have tried your suggestion and it doesn't seem to help.  Do you have any other ideas?

[Yaya03]

I tried what you said and suggested. I cannot track my Pilates exercise. So I need to be able to log it. Thanks for your help.

[K617]

It restarting phone didnt work for me. Even if i log the exercise in the app it says 0 calories. The only way it gives me the calories and the hearts rates i was in was if I log it online and not on the app. It has been like this for a week

Keyana

[Slovanna]

I deleted my manually input “Log” exercise sessions for the 3 days it wouldn’t sync on the app. Logged out. Signed into my dashboard on a computer for the 1st time today and added them there. Magically worked when I logged back into app on my phone. Tonight I recorded another Log exercise session, yeap, no stats. Waiting to see if I have another 2am session! I’ve “Logged” exercise for 2 years, after the fact. So now my only choices are to Track it while it happens, or go to a computer and Log it there? Defeats the App purpose, don’t you think? 

[colsheehy]

I have done all these things and it still does not log my HR. Very frustrating. I need to log in my activities afterwards and like to see my heart rate and correct information about calories, etc.