Exercise not showing up in app dashboard

[abelimages]

I walked on the treadmill for 90 minutes. Rested for a few minutes then took the dogs on a two mile walk. I used track my exercise on my phone durning the walk. On the dashboard in the weekly exercise tab I see my two mile walk from the track my exercise, but do not see my 90 minutes on the treadmill. In dashboard I do see that the steps and cals burned for the 90 minutes on the treadmill are accounted for, but in the weekly exercise tab I do not see any info for the 90 minutes on the treadmill. I would love to see my heart beat info, etc. How do I recover that info?

Moderator edit: format

[LaurenMal]

Hey there @SolangeE,

Continuing our conversation:

The app was last updated on March 3, 2017. I have logged out of the app, restarted my phone, and logged back into the app. The exercise that I just tracked does not show up on the Phone app. I have included this photo below. However, the tracked exercise does show up on my dashboard on my computer. Photo also below. 

Thanks!

Lauren

(p.s. I've somehow ended up in the ChargeHR forum. I have the One - which seems to not be able to do this. I cannot delete the thread, sorry!)

Exercise from right now is not showing up on the app.

[BMiller2013]

I'm having the same issue. My Fitbit is also not tracking my sleep. Tried resetting it and it hasn't helped 😞 

[BMiller2013]

I had the same issue. I went into my phone settings>blue tooth>forget this device. Rebooted my phone. Then I opened up the settings on Fitbit>paired devices> synced and it works perfectly now! Immediately it showed my excercise! 

[Dissy1]

Hi I have same issue i manually tracked a class yesterday morning which showed up fine, then went on a walk takes around 50 mins and won't show up in the exercise tab. I have active mins for it but that's all. Is it a fault or part of the new update? I hope it's not the latter 😕 

[Darlindeb25]

I've noticed the same with my gazelle.  When I used my phone tracker I was doing 2500 to 3000 steps, 40 mins this morning, heart rate up, sweating, registered under 300 steps.

[DawnGl]

I am having a very similar issue.   I have a goal of 3 exercise events each week and my activity log shows two qualifying activities yet my exercise event log says 0 of 3 completed this week.  This was working great until the start of this week (Sunday, March 5th)

My app is running on an iPhone 6s with iOS 10.2.1

Fitbit Charge 2 Version 22.48.14

I've attached some photos showing activity and exercise logs as well.

Exercise for March 5th week shows 0 Days!March 6 shows 27 mins exerciseWalk and Run exercise set as 10 minutes or longerMarch 6th exercise in active minutes

I have tried everything I can think of to fix this:

 - unpair/pair Charge 2 with iphone

 - updated iOS to version listed above

 - updated to latest fitbit app version 

 - deleted fitbit app, restarted phone, downloaded/installed fitbit app

 - logged out from fitbit app and re-logged in

 - restarted Charge 2

None of those changes made a difference.  I'm not sure what happened between Saturday, March 4th and Sunday, March 5th but this is frustrating.  I'd appreciate anyone's help on this.

Thanks!

[SamFloyd]

Hello.  I'm new to the fitbit flex 2, only had it a couple of weeks.  It has been working fine until now but yesterday I met all my goals for steps, minutes and distance but the weekly exercise tile is not updating.  All the stats are showing individually on the dashboard.  Can anyone tell me how to rectify this please.  I have the latest version of the app on my iphone.  I have tried resetting it by pressing the button on the charger three times in quick succession.  Have closed down the app and rebooted.  It still will not update. It is so frustrating when it is so new. 

[gavlaar]

I don't know the reason for this, but I have the same issue at times. It does eventually update the weekly exercise number, but no real pattern as to when it does it or why. I just check the next day and on a sync normally sorts itself out. I have the Charge HR but guess the software is the same. 

[SamFloyd]

Thank you for that.  I will just have to be patient and hope it comes good.  Technology is a wonderful thing.  Many thanks.   

[GinaER]

Doesn't work for me either and it hasn't ever since I got my Charge 2.  My exercise always shows 0 even when I work-out.  It would be great to get this resolved.

[Kittykat2805]

I walked 3 miles on the treadmill but if I hold on to the rail it will not track my steps? Anyone else had this problem!? I've only had my charge 2 for a week . Thanks 

[PouyaB]

I have the same issue. my Blaze stopped showing the exercise details although it recognizes that exercises were done. the exercise details stopped showing a couple of weeks ago. I have tried rebooting, resynching, etc. with no luck. can someone help? 

[Angelaintx]

Have had this same issue. Uninstalled and reinstalled app. Showing up in activity buy not exercise.

[Darlindeb25]

I find you must keep your arms moving with the exercise.

[SunsetRunner]

 I walked a lot today, says I walked about 73 minutes. And yet under the exercise part that says I have zero or four days of exercise. I don’t understand why all that **ahem**ing didn’t count as one of my days of exercise. I logged out of the fit bit app and rebooted my phone  and still nothing shows under exercises. I have two screenshots I could show you but I can’t figure out how to insert them here. 

[SunsetRunner]

[Jones3kat]

I am new to Charge HR. I got my history from my old  Charge. Duration, heart rate and sleep are tiles but never have shown any values.  I don’t know what else to do. I reset the fitbit followed all suggestions under Charge HR 101. I have an IPhone X that it syncs to. Any suggestions?

[SunsetRunner]

What is the solution??  It is 2018 and I have same issue with my Fitbit ionic not updating the excuse after 60 minutes in a treadmill. I have tried placing device in pocket and moving arms naturally while running. 

It worked once in the beginning but the results were low (50%) compared to actual run. 

[DoctorRose]

I just got my fitbit versa and app today but my 60 min treadmill doesnt show up in the dashboard.  I went to the exercise screen on my fitbit and selected treadmill when I started my workout.  When I was done I stopped the exercise and it showed me all my metrics like heartbeat, distance ect.  But when I sync with the app the steps are logged but the exercise isnt. 

My app is the latest android version.

[Paula.maskell]

I have the same thing long walk tonight about £6k steps and nothing recorded