03-25-2017
07:15
- last edited on
09-09-2020
09:49
by
MatthewFitbit
03-25-2017
07:15
- last edited on
09-09-2020
09:49
by
MatthewFitbit
I've recently upgraded from the charge hr to the charge 2. However I can't get it to track my exercise properly. Its not showing my heart rates for the exercise session now like it did with my charge hr. Is this the model or is there a nack to it?
Moderator edit: updated subject for clarity
09-25-2019 02:48
09-25-2019 02:48
This is such a joke . Anyone would think we were asking Fitbit to put a bloody man on the moon.
10-06-2019 07:12
10-06-2019 07:12
It’s mid-October and this still isn’t fixed. I sent an actual land mail letter to the CEO over a month ago, mistakenly thinking that might get noticed more in this digital day and age. Wrong.
So, as others have noticed, in using my Charge HR, if i merely have the FitBit app open and just start exercising, the app will automatically track my exercise, but only the heart rate shows up. If I open up a discrete exercise event in Track Exercise, then I get time, distance, splits,etc, but no heart rate.
This is stupid. And like others, my ChargeHR is about 3 years old. Replacing it might be in my near future. I’ll be researching other brands. This type of stuff is what makes companies like BlackBerry become irrelevant. Get a clue FitBit.
10-06-2019 16:36
10-06-2019 16:36
Well, as plain old, boring consumer, one that buys these products and keeps companies like Fit Bit alive. I think the above comments are very valid. I was at Rebel Sports looking to replace my Fit Bit with another brand. One that tracks heart rate during physical exercise and acutely displays it after. While I was there a young couple were checking out the same display, when the female said to her partner, “I think there are problems with the Fitbit HR tracking?” I did not even need to say anything. Funniest thing was they spent twice as much for two Garmins.
Obviously Fit Bit don’t care and I would say they won’t be around for much longer.
10-07-2019 08:50
10-07-2019 08:50
10-13-2019 09:40
10-13-2019 09:40
I am so please to have found this thread as I thought I was going mad here. I see Heart Rate through the day, and if it auto recognises an exercise that shows the heart rate. If I set an exercise off in the app however, no hear rate is shown. If I go into the Heart rate history I see the heightened rates from my exercise. Im disgusted that there is no response from Fitbit on this Fitbit IOS app issue that only occurred when I upgraded.
10-15-2019 16:49
10-15-2019 16:49
I bet they’re going to make it a paid upgrade like they did the enhanced sleep info that shows your HR while asleep. Boo Fitbit!
10-16-2019 02:09
10-16-2019 02:09
10-16-2019 02:26
10-16-2019 02:26
Thank you for your message. I saw your early post about this, but, frankly, I didn’t quite understand it. For example, I’m not sure to what “Exercise Shortcuts” refers. Same with “turn on Connected GPS.” I don’t see anything on my FitBit app with those labels.
Nonetheless, what I have done is follow your advice to open an exercise event on the FitBit app. I do that by starting on the Today page of my dashboard, then tapping on box showing how many days I’ve exercised this week.
The next screen shows the previous days’ exercise events. I then tap on the stopwatch icon in the upper right corner of the screen. On the next screen, the GPS shows up and there’s a large red circle with an arrow in it, tapping on which starts the discrete exercise event. So, if I go for my power walk, this event records my pace, my route, splits and gives me the verbal cues at my splits.
After starting the discrete exercise event, I now also hold down the button on my ChargeHR until it vibrates. I never realized that, too, starts an exercise event. I thought that was just a stop watch/timer. This event also shows up on the list of daily exercises I mentioned above, giving my my heart rate throughout the exercise, average heart rate, percentage of time spent in the fat burn, cardio and peak heart rates, steps, and calories burned.
Following your advice, two discrete exercise events get recorded for the same exercise, each showing different data from that exercise. So, while I had trouble understanding your message at first, I think I found my way to your solution. Thank you!
10-17-2019 09:43
10-17-2019 09:43
10-17-2019 10:38
10-17-2019 10:38
10-17-2019 10:41
10-17-2019 10:41
Thanks! I have tried that, too. And as for the Charge 2 vs. ChargeHR thing, I thought maybe since this string was going on so long, that maybe some features/terms had changed, which is why I kept playing around.
And the reason I was so detailed in my earlier post wasn’t so much for you, but for others seeing this string and needing a little different solution, too. I wasn’t being critical of your explanation.
10-17-2019 13:43
10-17-2019 13:43
All
It is important to remember that this was a correctly working feature and function in the Fitbit app until around 27 July 2019 when the app and firmware was “upgraded”.
We don’t want work-arounds, we want the **ahem** thing to work like it used to! (Absolutely no offence directed to those in the community that have provided them!). Wasn’t this part of the reason we all bought HR trackers?
Also note that if you download your tracked exercise as a tcx file from the web dashboard, it doesn’t have the heart rate data and then downloading the “ghost” workaround with the heart rate data there is no way to sync or merge them (actually the ghost tcx file is empty of HR data!)
What’s a four letter word that starts with s and sounds like Fit??
It’s what is being peddled here by this soon to be Nokia of a fitness tracker company...
10-18-2019 11:05
10-18-2019 11:05
Yeah. Just spent 25 mins with support. Bottom line was : yes. It’s an issue they are working on
Sigh.
10-25-2019 21:28
10-25-2019 21:28
Fitbit has become a joke. I have been waiting near 6 months for this HR problem to be fixed, so I just went and bought a Garmin Fenix 5. Very very nice bit of gear. 😁
10-26-2019 04:05 - last edited on 11-13-2019 16:42 by LiliyaFitbit
10-26-2019 04:05 - last edited on 11-13-2019 16:42 by LiliyaFitbit
My Charge 2 hasn’t properly synced for weeks now, if it’s a compatibility issue with IOS 13.1.3 does anyone know if this will be fixed soon? It’s so frustrating, ... my Fitbit recording steps, heart rate and activity but not showing on the app.
Moderator edit: format
10-27-2019 09:11
10-27-2019 09:11
As a number of other users reported, my HR tracking during excercise also stopped working at the end of July, hasn't worked since then...
11-13-2019 13:58
11-13-2019 13:58
I think this issue has finally been fixed
11-13-2019 15:17
11-13-2019 15:17
What makes you say that? Didn't work for my run an hour and a half ago.
I discovered that doing a full data export provides all the heart rate data you could ask for. I was able to browse through a json file, where it logs heart rate in UTC time, and i saw how high my HR got earlier. Would be nice if they just restored that functionality in the app though...
11-13-2019 16:06
11-13-2019 16:06
No change for me. Still broken.
The only change I see is they added a "Premium" tab which only adds to speculation the HR feature was intentionally removed and will only work after you pay a subscription.
Has anyone tried the free trial to see if HR tracking works during GPS activated exercise?
11-13-2019 16:41
11-13-2019 16:41
Exactly exactly exactly - I’m sooooo ‘@&$$30’off - and I recently received fitbit email that it was fixed and they were closing this forum - it’s of course not fixed - grrrrr