Experiences with a refurbished Charge 3

[StartledSimian]

Hi,

I've been offered a refurbished Charge 3 or a 50% voucher after my current Charge 3 passed away unexpectedly yesterday but I'm worried about the lack of warranty cover. I would have about 9 months left on my original Fitbit.

Customer support have said that I should trust the refurbished devices as "they are like new" but yet they aren't offered the same warranty and trust from Fitbit as a new device. Looking through these forums and other review sites/forums; it appears that people aren't immediately convinced by the reliability of these devices either.

What are your experiences with the replacements?

Don't get me wrong. I've been rather fond of my Fitbit and it has been helping me to rehabilitate from a long term injury. If the refurbished devices are reliable then that's brilliant but I just don't want to end up with a dud that the denizens of the interweb are suggesting that I avoid.

[AlvaroFitbit]

@StartledSimian I hope you're doing well!

This may vary from user to user but I have heard that usually refurbished trackers do work as expected. Also there are new devices used as replacements so there is a possibility that you could get a new  one (just the part that is being replaced not the entire kit/box). If you still have several months of warranty left I would go for a replacement as you would have enough time to test it out and see how it behaves. Still I leave the discussion open so other users can share their input.

I'll be around.

[StartledSimian]

Hi Alvaro,

I elected to go for the replacement option, which as you say, will give me a chance to see how it behaves. I'm having some issues with the replacement and its shipping number though. I was just about to give the Support team a call and see what has happened. The replacement pebble has shipped but DHL don't appear to have any record of the shipment.

Thanks though for your help 🙂

[AlvaroFitbit]

@StartledSimian happy to hear that our Support team replaced your device. Usually it takes some time for the carrier's website to update with the shipping information. Still you can contact Support if you wish to know more about the status of your order.

I'll be around.