Extended warranty in Canada-Charge 3

[Jenny0002]

I am beyond disappointed in Fitbit. I bought my charge 3 in June 2019 and now it is less than two years later and I’ve already had to replace my watch once in that time due to a screen malfunction. Now here I am, out of the coverage of warranty with a watch that has once again broken. After persistant attempts to get some sort of reasonable offer, all I am offered is 35% off a new watch? It’s a scheme. Fitbit knows their products don’t last longer than 2 years. So they only offer a 1 year warranty and expect you to purchase a new one every two years. Ridiculous. I would consider getting a new one if I would be able to purchase some sort of extended warranty but this is just ridiculous. 

Moderator edit: all-caps

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @Jenny0002.

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for the information provided.

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

Currently, "the Fitbit Protection Plan (FPP) is available for purchase with certain Fitbit products purchased in the United States from fitbit.com".

There is a feature suggestion called Extended warranty for Canada which you can vote and if there is any update it will be communicated as soon as possible.

If you have any question, please let us know.