Extremely Short Battery Life after Charge 4 update

[MaddingtonBear]

Yesterday I updated my Charge 4 to version 48.20001.100.43. Since then the battery has been draining extremely quickly. 

I've charged to full multiple times, attempted to normal and factory reboot multiple times as suggested in some other topics, and even then had no luck. 

I've uninstalled the SpO2 App and any other unnecessary apps, but even then, last night I charged to 100%, but by the time I woke up it was at 0%. 

Is there any other solutions I'm missing, or a way to roll back the firmware update I installed yesterday? My fitbit was operating fine up until then.

Moderator edit: updated subject for clarity.

[KYyin]

Mine as well, draining very fast without warning. It was still fine a week ago, not sure if it is due to software update 

[Steppertime]

Mine was the same, fine until Friday then suddenly battery drained within few hours. No change to settings or use. Reached out to help online and only suggestion so far is to turn off my notifications for steps per hour prompts and see how it goes. I've just lost 8% battery in 30 mins so I'm not hopeful.

[KYyin]

I did a reset - by going to settings - clear data, and unlinked my device . Then I linked it back, and switched off all unnecessary notifications, gps etc . The batt life is much better now. Just 10% down after 9 hours . I m still monitoring

[KYyin]

Batt was ok when it is fully charged, but draining very fast after crossing 75%.. not looking good

[Chrmbar]

I am having the same short battery life issues since Sunday Feb 20th 2022. My battery was lasting me 4-7 days and now 6-8 hours. I can no longer sleep in it since I need to have it charge for my morning exercise. 
I have reset it, decrease battery draining apps and follow the battery saving tips found on this website and nothing helps. 
please what can I do?

[Joeie]

I am having the same issue. Very frustrating. Charged it full before bed and at 3am it is 1% when I have done no activity. Was fine  before then until Monday 

[Steppertime]

I wasn't able to resolve mine sadly. Tried turning things off and a reset etc.  Followed advice from Fitbit help on twitter and they tracked my data over a couple of days. Saw issue for me and offered a replacement so must be a fault. Have you tried to contact Fitbit help? They were really great with me. 

[Sally6]

I too tried to troubleshoot with Fitbit support they have now offered a replacement

Sent from my iPad

[CL_E]

I facing the same short battery issue. Battery dies off within hours. Fully charged at night but morning wake up no battery. Charged in the morning but afternoon no battery. Unable to use it at. but no replacement received till now. Has been asked to follow up on weekly basis, already happened for 1 week plus.  I just bought the fitbit 5 months ago

[mmanley]

I tried all the steps above too.   I didn’t even think about the update.  I did mine on Sunday and have had problems since.  It won’t even make it through the night.

[Roadbitch]

Can someone tell me how you knew about this update? I have gotten no notifications about it but suddenly my battery won't keep a charge. I know I did not do it manually. Thank you

[AndreaFitbit]

Hi everyone! Welcome to our community and thank you for letting us know that your Charge 4 battery is draining quickly after the firmware update. I understand that this can be very frustrating, your feedback and comments are greatly appreciated. 

If your trackers aren't holding a charge, I recommend taking a look at the help article: Can I extend my Fitbit device's battery life? and follow the tips provided there.

If you don't see any improvement, please give a call or chat with us. Our team will be more than glad to have a closer look at your cases. Click here to get connected. 

[Silkyj02]

Like everyone else my device was working fine until last weekend. It’s challenging to be without your device for this long after you’ve been used to utilizing it. For those still struggling with the battery issues after the update and resets have been unsuccessful , it might be time to reach out to support through the app. I started that on Monday and the warranty claim process takes some time. They send you an initial email requesting proof of purchase which takes about 24 hours after your call. Each subsequent response typically takes about 2 days. I’ve wasted 4 days trying to explain to them over email I purchased direct from Amazon not a reseller through Amazon. Have your receipt/invoice ready to be emailed which will save you some time. Good luck!

[AndreaFitbit]

Welcome to the Fitbit Community, @Silkyj02. Thank you for sharing the warranty claim process with us and for your advise.

I noticed that your replacement is already on its way.

Keep on visiting the forums. 

[DDDaddyCool]

I'm having the same issue.  I did a reset and even bought a new charging cable, but it didn't help.  The battery is draining extremely fast.  I was used to charging my Charge 4 every week, but not anymore.  

[AndreaFitbit]

Welcome to the Fitbit Community, @DDDaddyCool. thank you for letting us know that you bought a new charging cable and your Charge 4 battery is draining extremely fast.

I noticed that you already got in touch with our team and they provided assistance.

[chatblanc7]

The same thing with the battery dying down quickly has been happening starting around mid-February. I don't know if there was an update, because I think mine does it automatically. My battery life was shorter (than when it was brand new) before mid-February, but by that I mean that even in early February, I could usually go about 3-4 days between recharge. Suddenly I am having to charge at least once per day, sometimes twice. My Charge 4 is outside of the one year warranty, so I'm not sure if contacting support will help me? Any other ideas?

[Roadbitch]

Now I'm having another problem though: the plastic ends on my charge 4 broke off on one side, so it can no longer fit into any band.
However, the device itself is still working.
I'm wondering if they will replace it or could send a new piece of plastic or put one on if I mailed it to them.
I really don't wish to replace it after just two years. I'm on a fixed income.

Cheryl

[DDDaddyCool]

I reached out to support, and they told me it was abnormal battery behavior.  Since I was out of the warranty time frame, they sent me a code for 35% off.  Not sure I want another Fitbit after this happened.  I'm afraid the battery issue will happen again on another Fitbit device.