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FITBIT CHARGE 4 - BROKEN BAND

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‎07-05-2022 03:28 - last edited on ‎12-14-2022 14:14 by Fitbit Moderator

‎07-05-2022 03:28 - last edited on ‎12-14-2022 14:14 by Fitbit Moderator

The Band on my Fitbit Charge 4 is broken - does this get replaced by Fitbit - please advise the process.

this fitbit is only about 2 years old so band should not be broken - but it is has broken through natural wear - should last longer I would like to believe.  Many thanks   rose T

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‎07-05-2022 07:19

‎07-05-2022 07:19

Hi @SunsetRunner  the warranty period is one year in the USA and 2 years in some European countries. https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

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‎07-05-2022 10:57

‎07-05-2022 10:57

it's only a 1 year warranty but they might offer you a discount to buy another 

 

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‎07-05-2022 19:10

‎07-05-2022 19:10

Hello - not a very good result.   I think I will ditch Fitbit and buy Apple - this is not first time I have had to buy a band which does not last for more than one year.  This is now my third Fitbit and always had problems with band and a couple of time with functionality.  Not good enough.  Not sure if Fit bit read these messages but if they don't they should.  Very disappointed.  Thanks Rt

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