FITBIT Charge is not showing up with bluetooth

[ACS1004]

So frustrated.  Trying to sync my fitbit charge and it isn't even showing up in my bluetooth devices.  I've restarted my phone, turned off the bluetooth, disconnected the fitbit from my account, and deleted the app.  It still doesn't show up.

Has anyone else had this issue???

[PureEvil]

Hello @ACS1004,

Welcome to the community!

Have you tried restarting your tracker?

[Rich_Laue]

@ACS1004 has your Surge  ever been connect to the computer or phone your trying to sync through? The setup must be done through the fitbit software and not the bluetooth settings. 

Normally when the Surge is connected to the account the Software has all the info it needs to attach and sync the tracker.

My question would be, what type of device are you using to sync through, and do you see any error messages or red circles to tap on?

See this doc for sync troubleshooting. 

[tristinduke14]

I'm having the same issue. My fitbit charge hr won't sync. I've tried syncing on our windows 10 computer and my android phone. My fitbit won't show up in my bluetooth devices. I'm so frustrated. 

[Rich_Laue]

The Charge can not be connected using the BT devices, it must be done through the Fitbit Software. If the Charge is connected to your account, and your logged into this account on the phone. The app should automatically connect the Charge and Sync.
Try a restart of the Charge and the phone.
Plug the Charge into its charger with power, and hold the button 15 seconds.

[brucebre]

I'm having the same problem. My tracker is not being seen by my Android phone or Windows 10 app. I've gone through all the steps (reboot phone, only have one bluetooth device on at a time, restarted device, turn bluetooth on/off, etc.).  Any other ideas?

[Rich_Laue]

Did you try the restart odd the tracker that is mentioned above?

[brucebre]

Yes, I did it several times.

[Finalstorm]

Having the Exact same issue.. ive done everything.. mine just show showing up on bluetooth and i cant even sync it to PC... using tongle

[MarlenS]

Hello @Finalstorm, it's great to see you in this thread! 

I've noticed that you also posted on the Surge board about the same issue. Is the syncing issue happening with the 2 trackers (Surge and Charge)? If you've tried all the troubleshooting steps provided in the Forums and any of them worked my suggestion is to contact our Support Team so they can take a look in your account and provide you with the best solution for this issue.

Keep me posted with the outcome! 

[NoSyncHR]

I am having exact same sync issues even after multiple restarts AND my Fitbit hr being replaced. I love Fitbit but it's becoming more apparent that I should get my money back and get a product from a competitor. Bluetooth connectivity shouldn't be this complicated. Please save me from abandoning you!

[eikcaj]

Thank you!! Thank you!!!!  Thank you!!!!!  The 15 second pressing of fitbit device button did the trick.  You changed my life!!!!  

[peter.basil]

This is happening to me every time I get home from a training session, it's impossible to sync because my Charge HR bluetooth doesn't show up in the bluetooth list of my iPhone. After a couple of days it's able to connect again. I think it isn't very well splash-proof and the sweat ends up causing these issues. 

[Rich_Laue]

The Fitbit app needs to see the Charge. the phones Bluetooth does not need to be connected to the Charge for the app to sync. 

Have you restarted the Charge and phone? Also removing the Charge from the phones save Bluetooth devices has helped many. 

BTW I'm not sure what type of phone your having problems with. 

[Benchuck]

Thank you for the ideas. I’m desperate. I’ll try rice. Maybe some cloth under it when wearing to blot the sweat.

Sent from my iPhone by Pastor Ben

[MarcoGFitbit]

Hello everyone, I hope you're doing well. It's nice to see you around @Rich_Laue, thanks for all your help. 

I appreciate some of you have mentioned the troubleshooting steps you've already tried in hopes to resolve this issue. As @Rich_Laue mentioned, Fitbit devices do not sync nor pair directly through the Bluetooth on your phone, and unless Notifications or All-day Sync has been enabled, it might not show up in the list of Bluetooth devices. Now, if you're still having trouble syncing your tracker I would like to suggest you the following:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone again.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it one more time.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[kmzscu]

I have tried all of this!

Still having no luck syncing the fitbit with my phone bc still not showing up in bluetooth.

The sync feature spins and spins.

Tried everything...ready to delete all accounts and toss fitbit in the garbage.

[Rich_Laue]

As mentioned above, your Charge does not need to show up in the phones bluetooth, even if it does show up there is nothing you can do in this screen other than remove the Fitbit tracker. Removing the tracker might be all that is needed.

Is this phone the only device that you sync through? It also would be helpful knowing which phone is being used.

[kmzscu]

Thanks.
I use my Samsung A5 (2017) to sync only.
Kim



Sent from my Bell Samsung device over Canada's largest network.

[Rich_Laue]

@kmzscu I'm assuming your tracker is still connected to your Fitbit account.

The Fitbit app I'd up to date and both the phone and tracker have been restarted.

You have followed @MarcoGFitbit's advice above and read the online help docs

Why won't my Fitbit device sync?

Try these troubleshooting steps if your device is not syncing

Aditional steps that have help other Android users are: nite that these are steps that have been discovered by users. 

Through the phones settings/apps/Fitbit clear the apps cache and kill the Fitbit app.

Logging out then log in should also clear the cache.

Once I had to clear the Fitbit app data.