Faded vertical white lines on Charge 3 screen

[Cmdarok]

Hello!! I have an issue with my Charge 3 (bought it 5 months ago), since I charged it a week ago some some faded vertical white lines have studendly appeared in the screen out of the blue, I checked the community & tried most of the tips with no success. Any suggestions how to fix it or the right support team to get in touch with ? 

Many thanks in advance

Moderator edit: subject for clarity 

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @Cmdarok.

I am sorry to hear your Charge 3 screen has white lines. Thank you for trying to resolve this and providing the additional details. I understand how you are feeling and I am here to help. Before considering other options, could you please confirm if you've tried the following:

1. Restart the device: How do I restart my Fitbit device?
2. Long restart:  

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

Looking forward to hearing back from you.

[Cmdarok]

Hi !!

Yes I did tried everything including that, unfortunately with the same results 😫

What else can I do ?
Many thanks in advance

Moderator edit: personal info removed

[LiliyaFitbit]

Thank you for your reply, @Cmdarok. 

I am sorry to hear the issue persists, thank you for your efforts. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.  

I'll be around if you have any questions. 

[Cmdarok]

Thanks a lot Liliya for the prompt respond & proactivity. However, I have not hear yet from the support team, do you know how/when they will get in touch with me ? 

many thanks 

[LiliyaFitbit]

Thank you for your response, @Cmdarok.

I appreciate your feedback and I am glad to assist you with your concern. Due to recent events affecting our operations, our team may need more time to respond. I appreciate your patience and understanding. They will be in contact with you soon, please keep an eye on your inbox. 

Let me know if you have any questions.

[Lauren141]

I woke up to my Fitbit charge 3 with these lines on it. I have followed all instructions and it hasn’t helped. I have only had my Fitbit for 4 months and very upset that it has done this. If so many are doing it could it be to do with the waterproof of it? Even resetting it and everything isnt working. Any other suggestions? 

[KristiAlliLives]

I have one that is doing this now as well. The screen is almost fully backlit. There is a big grey square behind what should actually be lit up. Some lines are brighter than others. I’ve tried the resets. They did not work. What is the next step? 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Lauren141 @KristiAlliLives.

Thank you for joining the thread and sharing that you're experiencing the same issue with your devices. I understand your concerns and appreciate your efforts and the additional details. I've shared your cases with our Support team and they will continue assisting you on this matter. 

I'll be around.

[Cmdarok]

Hi Liliya, 

It has been a while since we talk (in August) and still I have not hear back from the team. Do you know when they will support on this issue? My Fitbit is becoming useless, I can barely see the screen is going white 😰

Thanks a lot 

[LiliyaFitbit]

Thank you for the update, @Cmdarok.

I am sorry to hear you still haven't hear from our Support team, I understand how you are feeling. I contacted Customer Support and was informed they have escalated your case. Please keep an eye on your inbox for further assistance. I appreciate your patience. 

Let me know if you have any questions.

[SunsetRunner]

I have the same problem and I have tried the steps above and still nothing. I've had my charger 3 for about 11 months and this happened soon after an update. 

Can you please help?

[LiliyaFitbit]

Welcome to the Fitbit Community, @SunsetRunner.

Thank you for joining the thread and sharing that you're experiencing the same issue with your tracker. I appreciate your efforts and the additional details. I've shared your case with our Support team and they will continue assisting you on this matter. You should be getting a reply soon.  

I'll be around if you have any questions.