Fading screen and lagged response-Charge 3

[jotinsy]

Okay so a few issues. First, a few months ago my screen started fading (stripped look) and I tried restarting the device several times with no luck and no improvement with long reset. But, the device was still operating fine otherwise so I just dealt with it. It is now not working correctly. Lagged or no response to touch, screen occasionally going completely black, and the screen is still stripped. Can't get it to work well enough to do a restart and just tried long reset with no change. Any other suggestions? Thanks in advance.

Moderator edit: updated subject for clarity

[EdsonFitbit · Accepted solution]

Thank you for visiting the Fitbit Community, @jotinsy.

I’m sorry to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for the time you spent trying to get them resolved.

In addition to the restart, you can try to change the clock face on your Fitbit device by following these instructions.

If you followed our recommendations without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.