False heart rate spikes on Charge 3

[SunsetRunner]

I’ve had to reboot the device twice tonight because it’ll randomly begin displaying a steadily increasing heart rate that is absolutely not accurate. This is the first time I’ve encountered this particular bug, but I have to say, this is probably the buggiest overall rollout I’ve ever seen from Fitbit, and I’ve previously owned the Charge, Charge 2 and Alta HR.

I hope this is a firmware bug and not a hardware issue.

Moderator edit: Updated subject for clarity. 

[nkriegbaum]

This morning after syncing my FitBit, I went to look at my sleep stats.  Well, after it didn’t give me a score because it “couldn’t get a consistent heart rate reading.” I checked the heart rate section.   Come to see my HR was apparently reading around 160-200 all night. Which is obviously incorrect.  And throughout the day today I have been in orange and red zones.  Other than my hour long exercise, I know I my HR was not that high.  Anyone have any fixes or heard from FitBit?  I turned mine off and on and it had zero effect.  

[nkriegbaum]

Update:  as of this morning my Versa is no longer tracking any heart rate OR steps.   I am beyond the one year warranty so I suppose it’s time to decide if I want to give FitBit one more go or switch to an Apple Watch.  I’m thinking it will be the latter.  

Before throwing in the towel I:

Restarted multiple times

Let it die and put it on the charger

Changed watch faces to one created by FB

Did a factory reset

[Timmark]

Odd. My versa sbdoing this aswell.......

But like the one women said while getting dizzy the hr was at 180.

After taking medication for acid reflux mine went from 63-68 to 120-130 just laying down literally not moving besidea looking at watch. Oddly enough i pulled out thr timer on my phone counted my beats 74 came right to 74 registered on the app after the 30 seconds of counting..

So its really hard to tell if its a software problem because when i look down after counting when seeing it may be inaccurate its accurate again....

Ordered a versa 2 supposed to be the most accurate recommended HR monitor

[TMT88]

It might be detecting a PVC. If so, I wouldn't worry about it. They are common. 

[Jason77hdhehb]

Versa lite see issue. No resolution.

[OntarioMudGirl]

Versa orignal. Happened the other night. Did the « feed » said I reached max heartrate. Stressed me out anxiety all night said. 

heart rate graph was fine, but the peak zone graph showed 170bpm spikes all night long. So of course anxiety hole. 

it’s been a couple days now, and seeing this thread has eased my mind that maybe my versa is taking the fritz. 

[Gee1030]

I’ve figured it out. I’ve had a few random heart spikes in the middle of the night show up on my sleep heart rate graph. Yesterday I realized I could see a more detailed graph in the zone minutes section, where I looked at every single night for the last month or two and to my surprise there was heart rate spikes every single night which weren’t showing  on the other heart rate graphs. I was kinda shocked and the anxiety set in wondering if something was wrong with me. I did some searching and tried to look up possibilities. One possibility is that it’s purely positional. I wear my charge 5 on my right wrist(previously had a charge 3) and I sleep mostly on my right side. Well last night I switched it to my left and no crazy spikes showed for the whole night 👌🏽 So if you guys are also getting crazy spikes at night, switch wrists and don’t lay on your arm where you’re wearing your watch. 

[kgabelsb]

My crazy spikes are during my daily walk/jog.  I think it must be the sensor.  I am going to try changing wrists today and see if that makes any difference.

[MJdunn]

Interesting! According to my cardiologist, I am having false AFib notifications on my charge 5. Not sure if changing wrists would change that? Anyone else getting false notifications?

Sent from my iPhone

[kgabelsb]

I noticed that my Charge 5 settings were for the non-dominant hand from when I was wearing both the Sense 2 and Charge 5, so I changed it back to the dominant hand setting.  It started giving me the 200s readings again so I snugged it up a little on my arm and that solved the problem!  Waiting to see how this does the next few days.

[kgabelsb]

After snugging the Charge 5 up on my arm, I had several days without the heart rate spike over 200.  Unfortunately, the last couple of days, I have had some more spikes, even though it seems as if the Charge 5 is very snug.  I am ordering a new Charge 5 since this one is a couple of years old to see if I still have the same problem.