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Faulty Charge 2 band falls off

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‎12-25-2019 05:59 - last edited on ‎09-08-2020 11:28 by

‎12-25-2019 05:59 - last edited on ‎09-08-2020 11:28 by

The band on one side of my Fitbit keeps detaching/popping off resulting in the Fitbit falling off my wrist and almost being lost on numerous occassions.

Is there a way to tighten or secure it properly? Or get a replacement band?

 

 

Moderator edit: updated subject for clarity

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‎12-26-2019 08:12 - last edited on ‎05-16-2025 08:26 by Fitbit Moderator

‎12-26-2019 08:12 - last edited on ‎05-16-2025 08:26 by Fitbit Moderator

@rhirussell It's great to see that you've visited the Fitbit Community!

Let me help you with our faulty band. I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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