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Faulty replacement again!!!! Should I give up on fitbit

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‎07-18-2022 09:44 - last edited on ‎12-14-2022 14:11 by Fitbit Moderator

‎07-18-2022 09:44 - last edited on ‎12-14-2022 14:11 by Fitbit Moderator

My brand new fitbut broke so I got a replacement which didn't keep its charge. I get another replacement which won't even charge.. I give up!! 

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3 REPLIES 3

‎07-18-2022 10:12

‎07-18-2022 10:12

I assume you do realize that when something will not charge there are multiple possible problem spots besides the tracker, such as the charging cable and the USB port.

Why isn't my Fitbit device's battery charging? 

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎07-18-2022 10:23

In response to JohnnyRow

‎07-18-2022 10:23

Hi

My charger is working fine just not with the replacement

 

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‎07-19-2022 10:41

‎07-19-2022 10:41

I just got my third replacement. It is on and off responsive. I do wonder if we are getting refurbished replacements rather than new ones. And, I have been trying to get through directly to Fitbit support and the page won't load, then when it finally loads I can't get chat function to work. Wondering if they are just short handed or something.

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