Feedback - Charge 3 won't turn on

[TheCos]

I have the fitbit charge 3 and it just stopped working in under 3 years. This is my 2nd fitbit and same issue happened with my fitbit charge. When I call to try to fix the issue customer service cannot resolve the issue and all they can offer is a discount on a new watch.  We troubleshoot it together and it just wont turn on, all i get is a consistent vibration. Funny how that's exactly what happened to the first fitbit charge. This is ridiculous, as a workout watch should not just all of a sudden stop working. Seems like these watches last for about 2 years. This is a reoccurring malfunction I will never purchase another fitbit. I guess it's time to spend the money and buy something else.

Moderator edit: subject for clarity/format/word choice 

[WilsonFitbit]

Hello @TheCos. Welcome to the community forums. 

I'm very sorry for the experience and thank you very much for the detailed information and for taking the time to provide your feedback.  Please note that our team is always working to enhance your experience and your feedback is a big part of that process. 

I also appreciate your help in following the suggested troubleshooting steps from our Support Team. I was able to see your case and I noticed they provided information. If you still have questions about the outcome of your case or if you need further assistance, I recommend replying back to your case and our Support Team will be able to continue working on your case. 

See you around. 

[TheCos]

Thanks for replying. I tried calling twice and same outcome. The only thing they can do is offer a discount for a new watch, which is not worth it if it just stops working after two years. Sorry but for a watch mostly worn just walking shouldn't just stop working and this happened on two separate occasions, with two different Fitbit charge models.

[WilsonFitbit]

@TheCos I appreciate the detailed information.

I understand how you are feeling and appreciate the feedback provided. I also appreciate your understanding but replacement devices are provided for products within the warranty period. If your original Charge 3 is no longer under warranty a discount could be an available option but some conditions and requirements should be met. For more information about our warranty policy, I recommend visiting the following link: https://www.fitbit.com/global/us/legal/returns-and-warranty. 

On a side note, your feedback is very important and take into consideration that it helps to continue working on improvements to our services and products. 

See you around.