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Feedback about Charge 2 battery life

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‎06-12-2020 16:31 - last edited on ‎09-08-2020 09:30 by Fitbit Moderator

‎06-12-2020 16:31 - last edited on ‎09-08-2020 09:30 by Fitbit Moderator

My Charge 2 (purchased end of Dec 2019) all of a sudden stopped holding a charge for more than an hour or so.  Up until a week or so ago it would go for 4-6 days without needed to recharge.

I have been in contact with FitBit support several times and its a total waste of time!  They keep sending the same old crap about testing it and syncing making sure I don't have settings that are turned on and known to use up power.done all that.  I've even sent photos of the FitBit next to my iPhone with the app running to show that it is synced up and the time so you can send in the photos that it drains in an hour. I've taken a photo every 15 minutes so that it shows the power draining in progress and the unit IS synced.  FitBit support it a total waste of time. 

 

Moderator Edit: Clarified subject

Moderator Edit: Formatting

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‎06-14-2020 20:06

‎06-14-2020 20:06

Hi @MandMs36, welcome to the Community Forums! 

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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