help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Feedback about Charge 2 wristbands

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-25-2019 23:47 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

‎09-25-2019 23:47 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

You can see by the posts in this forum and on web-base sites that fitbit bands are the worst thing ever manufactured. They are substandard and must cost them a fortune to have to replace everyone's? Why cant you just get it together with a product that doesn't fall apart after a couple of months. In a world that is now tech savvy with new techniques this is unacceptable... 

 

Fitbit warranty doesn't cover them for the period they should. Considering that it is a known issue the warranty should be extended for the products life. I bought this product at a premium price and have had issues ever since. 

 

I would be kicking my marketing department heads I for such a poor design. Or was this a marketing plan to get the consumer to purchase over priced substandard bands after the warranty had expired to drive their bottom line?  

 

In 4 years I have been through 8 bands. I have just about lost my Fitbit 3 times due to the band breaking and know that one day this will happen. Last time I dealt with fitbit they said they had a new design and they would send me one. This didn't happen and I had to put up with the same style band. This time it lasted only a few months. I'm over fitbit's neglect in their product. How can they expect us to support their brand when they keep knowingly making poor quality wrist bands?

 

Moderator edit: Subject for clarity 

Best Answer
Labels:
1 REPLY 1

‎09-27-2019 17:29

‎09-27-2019 17:29

Hello @Perplexed1, welcome to the Community Forums! Sorry for the delay in responding.

 

Thank you for taking the time to share your thoughts and personal experience here in the Community Forums, I appreciate all the information and details that were shared in your post, totally understand how frustrating this wristband situation was for you. Let me share with you that here at Fitbit the feedback we receive in the Community Forums is really appreciated because such information help us to improve our products, services and the overall Fitbit experience. The input received in your post is really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need. 

 

Don't hesitate to contact me back if you have any additional questions, I'll be around ready to help you out and answer your questions. For any inquiry related to our warranty policies, I recommend you to check them here for more details.

 

See you around.

Best Answer
0 Votes