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Feedback about my experience with the Charge 4

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‎01-16-2022 15:28 - last edited on ‎12-14-2022 15:58 by Fitbit Moderator

‎01-16-2022 15:28 - last edited on ‎12-14-2022 15:58 by Fitbit Moderator

My wife's Charge 4 broke about 1 month after the warranty expired. The little adapter that holds the band on came loose which caused the band to disconnect intermittently. We called Fitbit support. To make a long story short they offered a 35% discount on a new Fitibit device. Unfortunately the discount did not apply to a Charge 4 new or renewed and the fine print said it also didn't apply to the Charge 5. Basically their offer was worthless. We offered to pay to have it repaired or to purchase a renewed Charge 4. Neither options were available. It seems that when the wrranty expires the device becomes scrap as far a Fitbit is concerned. We've never purchased anything from a comany that would not support (even at cost) a product after 1 year. I'd be interested in hearing experience from others.

 

Moderator Edit: Clarified subject and word choice

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‎01-17-2022 11:58 - last edited on ‎10-21-2023 04:10 by Fitbit Moderator

‎01-17-2022 11:58 - last edited on ‎10-21-2023 04:10 by Fitbit Moderator

Hi there, @flroots

I've moved your post to the Charge 4 board to keep the forums organized. Thanks for taking the time to share your feedback about your Charge 4, and your interaction with our Support team. I understand where you're coming from and I apologize for this experience. Every comment shared in the forums never goes unnoticed as it helps us to evaluate and improve our products. Yours is truly appreciated and it won't be the exception.

While I don't have access to your case, my best advice is to keep an open communication with our team. They have access to your details and I'm sure they'll continue helping you with any question that you may have about their resolution.

See you around.

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‎01-31-2022 15:22

‎01-31-2022 15:22

My fitbit bracket that holds the band broke also. I’ve only had my Fitbit charge 4 for approximately 13 months. It sounds like a defect with all of the same complaints. Was so excited to get the Charge 4 and now I’m so disappointed that they are not replacing them since it appears it is a defect in their product.

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‎02-04-2022 13:57 - last edited on ‎02-09-2024 07:05 by Fitbit Moderator

In response to SunsetRunner

‎02-04-2022 13:57 - last edited on ‎02-09-2024 07:05 by Fitbit Moderator

Welcome to the Community, @SunsetRunner.

This isn't the type of experience that we want you to have, and I'm sorry you've had this inconvenience with your Charge 4. Every feedback shared in the forums helps us to evaluate and improve our devices, services, and the overall Fitbit experience. Please know yours is truly appreciated and it won't be taken for granted.

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