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Firmware update bricked my Charge 2

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‎08-10-2019 09:16 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

‎08-10-2019 09:16 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

Completely black screen - not even the green pulse measuring light is on.


Tried emailing support, but I just got the "here's 25% off our store" which I can't use. But then again - I'd rather get my Charge working again.

 

Anyone experienced this? What did you do to resolve it?

 

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‎08-10-2019 12:05

‎08-10-2019 12:05

Just happened to me. Firmware done 2 days ago and a few hours later black screen. Green light is working but no display. Seems to be tracking cause app says what I did but no display.  Trying to look for answers and to fix it.

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