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First hour of activity not registering on app

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‎07-28-2019 04:49 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

‎07-28-2019 04:49 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

Hi my Charge2 is showing I have completed 9 out of 9 hours activity, yet the first hour has not registered on the app for the past few days.

Any advice please ?

Thanks

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‎07-29-2019 12:10 - last edited on ‎03-21-2025 08:16 by Fitbit Moderator

‎07-29-2019 12:10 - last edited on ‎03-21-2025 08:16 by Fitbit Moderator

@Maccymoo1, welcome! It's nice to have you on board!

Let me help you with your reminders to move hours not showing on your app. I suggest you log out from the app, restart your phone and log back in. After this make sure your device is syncing with your account.

Let me know how it goes.

Alvaro | Community Moderator

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