help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fit Bit will not "start up"

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-10-2022 16:40 - last edited on ‎12-14-2022 14:20 by Fitbit Moderator

‎06-10-2022 16:40 - last edited on ‎12-14-2022 14:20 by Fitbit Moderator

I have been trying to sync my new fitbit for three days. I have been on the phone with customer support and was told to wait for a red update message and then syne the device. I have never received that message. 

very frustrated!

Any suggestions?

Thanks 🙂

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎06-10-2022 19:22

‎06-10-2022 19:22

Hello @kimmieling 

 

This has to be very frustrating for you and it’s understandable. I certainly don’t want to point you in the wrong direction. There are moderators who monitor this site and come in and answer questions such as yours and helps them address issues they might be experiencing. In the meantime can you answer a few questions so I can try to help you the best I can. Please tell me if you are using an Android mobile device or an iOS device to connect your Charge 4 too. Also please look here and let me know if the mobile device your using is compatible with the Fitbit App: https://www.fitbit.com/global/us/technology/compatible-devices. Have you already set up your new Charge 4 using the Fitbit App and it stopped syncing after you set up your Charge 4 or you haven’t been able to get through the set up process yet because it won’t connect to your mobile device? 


Knowing a bit more of where you are in the process helps. Please add some details. 

Best Answer
0 Votes

‎06-10-2022 23:45

In response to SunsetRunner

‎06-10-2022 23:45

I am using my laptop
Windows 10
Best Answer
0 Votes