Fit bit did not reset last night

[Dawnsk]

My fit bit did not reset its self at midnight will this fix its self or do I need to do something. 

[AllieR]

My Fitbit didn’t reset last night either

[Kamilynn]

Mine didn’t either.. glad I’m not the only one! 

[drdlk]

Reset this morning!  Yay!

[Lyoung229]

Mine did too!!

[DebS2042]

Back to zero this morning, although yesterday is still showing 22,000+ steps!

[Kazwrites]

Mine has not reset in two days. Have you gotten any insight on yours?

Edit

 Same here.

[CAS52]

Mine reset last night.

[SunsetRunner]

Mine reset last night

Sent from my iPad

[Montira]

I think mine has, also. The current step total is more realistic
--
Me Ke Aloha Pumehana (Warmest Regards),

Montira Warran
Program Coordinator
Asian Women's Resource Center
T: 415-788-1008, ext. 101
F: 415-397-6836

Aloha Kekahi I Kekahi (Love One Another).

[Kazwrites]

I talked to customer service. You have to plug your FB2 into it's charger making sure the little button is in the opening. It will shake and the battery will appear.  Hold the button for 4 seconds and you should see the FB logo and it will shake. This should reset your FB2 after midnight tonight.  Good luck!!

[Caroltom]

Mine is working fine today. It did reset last night. Hope everyone else had the same.

Sent from my iPhone

[drdlk]

Ha, I did that and nothing shook but nevertheless it did reset today.

[JohnnyRow]

---

@Kazwrites wrote:

I talked to customer service. You have to plug your FB2 into it's charger making sure the little button is in the opening. It will shake and the battery will appear.  Hold the button for 4 seconds and you should see the FB logo and it will shake. This should reset your FB2 after midnight tonight.  Good luck!!

---

That's called a restart, and is a good first step to try for any problem with any tracker model.

[Montira]

Thanks, but I think my Fitbit is back to normal now.
--
Me Ke Aloha Pumehana (Warmest Regards),

Aloha Kekahi I Kekahi (Love One Another).

Moderator edit:  removed personal information

[jerimag]

Thank you so much for your post! I was smart enough to actually try the reset before I saw your post and it worked. I was also able to re-sync it with my LoseIt app so all is well! For now...

[JCBC1316]

Alas all is well today.I'm back on"track". Than k s

[KGSeifert]

thanks. I'm back on track, too. Must have had something to do with Daylight Saving Time.

[JuanFitbit]

@Dawnsk @CAS52 @stacbann @SunsetRunner @djf1 @JCBC1316 @WendyC817 @Caroltom @beaming90 @Lyoung229 @kamryn @Montira @drdlk @KGSeifert @jerimag @Boppa16 @SunsetRunner @bomomma @AllieR @Kamilynn @DebS2042 @Kazwrites  a warm welcome to the Community!

@JohnnyRow  nice to see you around and thank you for your posts and information, as well as for the clarification about the restart.

I apologize for the delayed response. 

As @JohnnyRow  already mentioned, the situation could have been caused due of the  Daylight Savings Time.

I'm glad to hear that for some of you, the issue has been solved. 

For those, whose tracker has not reset yet, please try to restart the tracker and wait until tomorrow, and let me know if you are still need support. 

For everybody here is a solution on how to negate the "extra" steps recorded while the tracker didn't reset. Please do as follows. 

1. Sign into your Dashboard and click the 'Log Activity' icon from the menu at the top of the screen.
2. Select the date or dates in question.
3. In the activity menu, type in "Automobile or light truck (not a semi) driving" and enter the time and duration of time that you were you see more steps.
4. Click "Log Activity." You will see the steps, calories burned, and other data decrease for the time period specified.

You can continue this process on all the dates in question to decrease your steps, calories burned, and other activity data.

I'll be expecting your replies.