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Fit bit not syncing to phone

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‎05-01-2019 09:33 - last edited on ‎11-17-2020 11:08 by Fitbit Moderator

‎05-01-2019 09:33 - last edited on ‎11-17-2020 11:08 by Fitbit Moderator

My Fitbit suddenly stopped syncing to my phone over the last few days. I followed all the advice on the forums and eventually decided to unpair it and start again. However, it now won't pair. I have it plugged into the charger and next to my phone. It says it finds the device but then when it says connecting I've left it for a couple of  hours each time and it still won't sync. I've re-started my bluetooth and also tried to reboot the fitbit by holding the button down for 8 seconds whilst charging but nothing is working.

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22 REPLIES 22

‎08-16-2019 13:59

In response to KAH2019

‎08-16-2019 13:59

Yes very! Running out of things to try. Nothing is working, still won't sync or send notifications, and having trouble with the bluetooth 

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‎04-12-2020 12:43

In response to Jeanmcd

‎04-12-2020 12:43

My charge3 had issues at 9 months, they sent replacement and told me : Your replacement will not have a Warranty.  FYI. I’m pretty disappointed in the quality of the Fitbit product line.  Good luck. 

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‎04-12-2020 12:47

In response to Lalee60

‎04-12-2020 12:47

Thanks. I don’t have a great deal of hope for success. Thinking of trying the Garmin.

Sent from my iPhone
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