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Fit bit wont sync to acount toss fitbit and get apple watch or salvage?

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‎06-28-2020 18:26 - last edited on ‎09-06-2020 19:41 by Fitbit Moderator

‎06-28-2020 18:26 - last edited on ‎09-06-2020 19:41 by Fitbit Moderator

I have two Fitbit charge HR. One is mine one is my husband's and neither one will sync to my phone. It has been a good year since I have used fitbit faithfully. I would like to get back to using it but if I can't get it to work would it be better if I got an apple watch?

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‎06-28-2020 18:40

‎06-28-2020 18:40

Hi @Kelley1  if you haven't used it in a year, the battery needs a bit of attention. Be sure to get the latest firmware for the Fitbit as well as the latest app for your phone. You'll need to restart the Charge HR a few times to see if it springs back to life. If it doesn't revive, it might be time to look for another device, but friends of mine who went to Apple (and Garmin) have returned to Fitbit. Have you checked out the different styles of Fitbit?

 

Which phone do you have and is it on the list of compatible devices? click to see

Stepping in the U.S.A. since September 2013. Android 14

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