FitBit Agents in Sri Lanka

[tiashak]

Hi, I bought my FitBit Charge 3 off a well known Sri Lankan e-commerce site (takas.lk) about 6 months ago. The display started developing dead lines and I took it to the website office to ask them if their warranty would cover this issue. They said they would have to contact the authorized agents but would not give me an estimated time. I just need to know: DOES ANYONE KNOW THE AUTHORIZED AGENT FOR FITBIT IN SRI LANKA?😣 
I looked all over the internet and I couldn't find any info 😞 pls help

[Odyssey13]

Reach out to customer support. online chat or email click for contact options

[Ekendraed]

did you find out who the Sri Lanka agent is for fitbit?

I need to get a battery replaced 

[Suji95]

Hi, don't know if you found the solution. I had an issue with my device few years back and i couldn't find the authorized dealer to get it fixed or replaced. So I contacted the support team via email and they agreed to send me a new device to replace it. But they didn't ship to Sri Lanka at that moment. So i had to get it delivered to a friend in another country and get it from him after he came to SL.

[Suji95]

I don't think there's a way to replace batteries. You might need to get the full device replaced if it's faulty. I was able to get it done. Refer my reply to the original post.

[Nuw123]

Hi @Suji95 , 

I'm experiencing the same as mentioned by @tiashak , apparently the authorized agent for FITBIT Sri Lanka is 'Celltronics Pvt Ltd'. I purchased my charge 3 in 2018 and is it still possible for me to contact the support team and get this replaced? 

Thank You! 

[DeepikaF]

Hey @Nuw123 ,

Were you able to get this done?

Just curious because I'm thinking of buying a device for someone in SL but I'm not sure how the customer service is in SL (I'm living in NZ - using Fitbit for several years - every time I had a problem, the local store gave me replacements)

THanks

[Arunapremalal]

Hi bro pls let me know the mail address which you send the mail pls. Bcz i wanna change my display of fit bit charge3

Moderator Edit: Personal info removed