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FitBit Charge 3 not connecting in new android Phone after previously synced with iPhone

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‎06-25-2020 01:39 - last edited on ‎09-16-2020 09:44 by Fitbit Moderator

‎06-25-2020 01:39 - last edited on ‎09-16-2020 09:44 by Fitbit Moderator

I previously used FitBit Charge 3 on my IPhone 6S, After it was totally broken and damaged I bought a new Samsung Galaxy M30S Android Phone.

While setting up new device I can see the message tracker found, but the Connecting is not working and buffering forever.

I tried several options like turning off Bluetooth and on, reboot fitbit device and other mentioned in forum but no luck.

I contacted customer support and they say that since you already sync with iPhone first you need to unpair from iPhone which I cannot do as it is damaged.

They suggested restarting fitbit for pressing 8 seconds which also did not work.

They said sorry and could not replace the product as warranty expired.

Does anyone have any suggestions ?

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