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FitBit Charge HR Won't Charge/Sync/Turn On

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‎01-22-2016 08:24 - last edited on ‎09-06-2020 20:15 by Fitbit Moderator

‎01-22-2016 08:24 - last edited on ‎09-06-2020 20:15 by Fitbit Moderator

Hi All –

 

I am looking for some advice on why my FitBit Charge HR won't turn on. I woke up this morning with it being completely off. I assumed the battery must have been low, so I plugged it into the charger and walked away. It has now been 4 hours and when I pressed the button, I realized not even the battery image was appearing on the screen, the green lights weren't flashing and it hadn't synced since the previous night.

 

I have a warranty on it, but I was hoping it would be something I could resolve on my own. Any advice? I've had this since Christmas... so not even a month. 

 

Thanks.

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21 REPLIES 21

‎12-07-2020 22:45

In response to Dipped

‎12-07-2020 22:45

Figured it out? No chance, Fitbit customer support is ... out of warranty - buy a new one

People talk about built in obsolescence - hmmm!

 

I have listed it on eBay and bought a Xiaomi Mi Band 5 instead

Far superior in every way and I only paid £28 - I got one for the missus for £25!

The only thing it doesn't do, to my knowledge, is flights of stairs

You can customise the screen and do "lots" hahaha

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‎01-20-2021 10:23

In response to GUlNNESS

‎01-20-2021 10:23

Hi everyone

I had the same issue. I pressed the button by pulsing it for 10 seconds and it woke up!

 

Hope that helps 

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