FitBit Charge HR Won't Charge/Sync/Turn On

[jessica-l]

Hi All –

I am looking for some advice on why my FitBit Charge HR won't turn on. I woke up this morning with it being completely off. I assumed the battery must have been low, so I plugged it into the charger and walked away. It has now been 4 hours and when I pressed the button, I realized not even the battery image was appearing on the screen, the green lights weren't flashing and it hadn't synced since the previous night.

I have a warranty on it, but I was hoping it would be something I could resolve on my own. Any advice? I've had this since Christmas... so not even a month. 

Thanks.

[Jrdubyakc · Accepted solution]

@jessica-l Well that it is not a fun surprise.  I suggest trying a restart. 

1. Plug in your charging cable.
2. Press and hold the button for 10 to 12 seconds until you see the Fitbit icon and a version number
3. Let go of the button.
4. Unplug your tracker from the charging cable.

If you get no response from that, you will need to contact customer service. Good luck.  Let us know if the restart works!

[jessica-l]

It took 20 seconds, but nonetheless the version number appeared and know it is fully charged. Thank you so much.

[Jrdubyakc]

Awesome!  Glad it is working for you again!

Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it an Accepted Solution...

[Acb-1]

Hello there, I Had the same issue and this worked for me, thank you!

[SteveAdams]

I have tried this for both 10-12 seconds, and 20 seconds, still nothing, no response. 
After about 8 seconds of holding I get one flash of green, then nothing.

HELP 😞

[none2]

I held the button down for over a minute before it came back to like (but it did)

[Mary4]

Plugging into a good USB port and holding the 'reset button' on the side for 30 seconds worked for me... on two watches. Good luck!

[kellrez]

I held my button for 18 minutes with no response. Then I hit it with a hammer just like the instructions said and still nothing. any other suggestions

[nzmabry165]

Thank you so much! This worked for me. I was trying to find a solution because my FitBit wasn't charging so I thought I wasn't able to restart it. I tried it anyways and it worked. I'm not sure how many seconds it took though because I wasn't counting.

[LeeJWalker]

@SteveAdams, I am glad to see that I am NOT the only one with a dead tracker. I called customer support and because I am 20 days out of warranty they told me they couldn't do anything to help me.

[DGFB]

That worked for me, too. Thanks for your help.

Seems a little user unfriendly....

[SpinachRules]

Me too. A flash of green then nothing....it was fully charged this morning and was working fine until some time mid afternoon. Then nothing. Frustrating.

[BobR65]

Was hving trouble with ChargerHR not turning on and after holding button for 15-0 seconds it started working again.  Thanks for the help

[GUlNNESS]

Hello,

I seem to have the same issue as you

Did you manage to resolve it at all?

Thanks

[LeeJWalker]

No I did not. I wound up buying an Apple Watch to replace the Fitbit.

Sent from my iPhone

[andreakaye316]

I was just about to give up (my ChargeHR is old and had been sitting with a dead battery for over a year .. or longer?!). I just held it, for over a minute, until I got a flash of green and kept holding until it flashed the version number on the screen. Thanks!

[GUlNNESS]

Hello Andrea,

Thank you for your reply 🙂

So ... you did this ...?

1. Plug in your charging cable.
2. Press and hold the button for over 60 seconds until you see the Fitbit icon and a version number
3. Let go of the button.
4. Unplug your tracker from the charging cable.
5. It started working?

[Aanish]

I got the version number and fitbit icon for a second and it turns off again. Do I need to do something else?

[Dipped]

Did u ever figure it out?