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Fitbit 3 - Battery won't stay charged

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‎07-21-2019 05:58 - last edited on ‎11-17-2020 10:55 by Fitbit Moderator

‎07-21-2019 05:58 - last edited on ‎11-17-2020 10:55 by Fitbit Moderator

Yesterday I put the fitbit charge 3 on the charger at 44% until it hit 97% - had it on the rest of the day.  I noticed last night it kept changing screens and would flash back to time screen. Then it flashed 1%, so I put it back on the charger all night . woke up this morning and it had a straight line - hit the button for 10 seconds it gave me the smiley face put it on now it displays a battery with an exclamation point.

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‎07-21-2019 07:16

‎07-21-2019 07:16

The first thing to try in a case like this, @susan0862 , is a re-start. Instructions to restart your Charge 3 are here. As the article says, if this does not resolve the issue, contact Customer Service. 

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‎07-21-2019 07:28

In response to SunsetRunner

‎07-21-2019 07:28

Yes I tried - one the charger it charges like it is 100% off the charger it drops to empty - call CS new one on the way

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‎07-21-2019 08:01

In response to susan0862

‎07-21-2019 08:01

Thank you for following thru, @susan0862 , and for letting us know! 

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‎07-22-2020 16:05

‎07-22-2020 16:05

I charged my Fitbit last night. Was at 100% this morning. Within 5 minutes it went to 9%. Recharged again and within 3 minutes it was at 6%. Then the screen went black and kept vibrating non stop. I put it back on the charger and shut it off and left it sitting on my table. Put it back on the charger to restart it and I was down to a 2% charge. I have it back on the charger now. What should I do next?

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‎07-22-2020 16:11

‎07-22-2020 16:11

Me too! I posted my own message also.

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‎07-22-2020 16:20

In response to cburns591

‎07-22-2020 16:20

If it is older than a year you will have to purchase a new one - I had too

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