06-26-2020
14:09
- last edited on
09-16-2020
09:27
by
MatthewFitbit
06-26-2020
14:09
- last edited on
09-16-2020
09:27
by
MatthewFitbit
My Fitbit may have 15k steps and 148 minutes, but when I sync with the App, the minutes reduce to say 48? This has happened on multiple occasions recently. Is anyone else coming across this or any feedback on why it’s happening. I am not logging anything manually.
Thanks
06-26-2020 18:18
06-26-2020 18:18
Today, I am having an issue with the phone app and the charge 3 pebble saying different active minute times. My real active minutes are 81 and this displays correctly on my Fitbit (Proof that I did these active minutes correctly
displays under exercise as well). But when I sync with my phone, it drops down to 35 active minutes on both the iPhone app and the Fitbit. After I reboot the charge 3, the charge 3 itself will correctly display the 81 active minutes. However, once it syncs with the app, they both drop down to 35 minutes again. When I reboot my charge 3 again, it correctly shows 81 minutes. I have tried logging out of the app, force quitting the app, turning off Bluetooth, rebooting my phone, etc but it will not correctly display my active minutes.
06-26-2020 18:39 - edited 06-26-2020 18:44
06-26-2020 18:39 - edited 06-26-2020 18:44
I think I see part of the problem. I did the “going steady” Fitbit coach workout that is 39 minutes long. This correctly registers under exercise but I think the data that gets transferred over from Fitbit coach had an incorrect entry for active minutes where it says +0 active minutes when you view the data listed under the exercise heading (perhaps, this is an oversight in the data at the programming level?). Other Fitbit coach sessions will display their duration under active minutes added in the exercise section towards the bottom. I have also had problems with exercise like walks not logging as exercise after completing a Fitbit coach workout. Just to clarify, the issue is that walks that I do separately after completing a coach session aren’t logging as exercise.