Fitbit 4 band will not stay attached after replacement Fitbit band.

[Techscape]

I purchased new Fitbit bands and now the fit bit will not keep itself attached and or locked into place. It literally just falls off, almost lost it at work on the unit, everything attached but the band popped off. There is a gap now and I have no idea what else to really do about this. Kinda sucks, this thing cost a lot of money and for this design to be in place for something like this to literally fail is a massive design flaw. I have owned multiple smart watches almost all of them had no band issues other than wear and tear. 

[JuanFitbit]

@Techscape  , Nice to see you here. Thank you for your feedback and sharing your experience. 

Have you contacted Support yet?

If not I recommend you to give us a call or chat with us. 

Here you'll find our contact info.

See you around. 

[Techscape]

I contacted support and was told I was going to be given a warranty link, that link never came. A warranty link generated to the account is easy to do, it should be almost instant from the point of statement. This will likely be the last time I use Fitbit. 

[JuanFitbit]

@Techscape , Nice to see you back and thank you for taking the time to contact our team. 

I checked with them and your case is being reviewed. You should be getting an email very soon. 

Please let me know if you haven't gotten it in a couple of days. 

See you around.