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Fitbit App on iPhone XR buttons won’t work

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‎01-10-2021 07:40 - last edited on ‎01-10-2021 10:51 by Fitbit Moderator

‎01-10-2021 07:40 - last edited on ‎01-10-2021 10:51 by Fitbit Moderator

I’m new to Fitbit and have downloaded to my iPhone XR successfully. However, the buttons on my screen in app have suddenly stopped working. They were working earlier. I’ve closed the app and re-opened it but no luck. Those at the bottom of my hone screen work ok, but the others won’t let me add anything. Please help!

 

 

Moderator Edit: Clarified subject

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‎01-10-2021 10:52

‎01-10-2021 10:52

@Scarlett3974 It's good that the community is growing! 

 

Let me help you with this and thank you for troubleshooting this issue. I suggest you restart you log out from the app, restart your phone and log back in. If the issue persists then try uninstalling and reinstalling the app.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

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3 REPLIES 3

‎01-10-2021 10:52

‎01-10-2021 10:52

@Scarlett3974 It's good that the community is growing! 

 

Let me help you with this and thank you for troubleshooting this issue. I suggest you restart you log out from the app, restart your phone and log back in. If the issue persists then try uninstalling and reinstalling the app.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎01-10-2021 22:56

In response to AlvaroFitbit

‎01-10-2021 22:56

Great advice! It worked by simply logging out and then logging back in. Technology gremlins are everywhere!

Sent from my iPhone
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‎01-12-2021 10:06

In response to Scarlett3974

‎01-12-2021 10:06

@Scarlett3974 thank you for the update.

 

Really happy to hear that the instructions worked for you and thank you so much for confirming this in the thread as this may help other members in the same situation.

 

Happy stepping and stay safe!

 

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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