help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Band is Broken but machine is fully working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-24-2021 07:29

‎10-24-2021 07:29

Band & machin is broken but still working fully, want to know about any exchange option

Best Answer
Labels:
0 Votes
1 REPLY 1

‎10-24-2021 07:33

‎10-24-2021 07:33

Hi @Asheesh05,

 

Did you purchase your device directly through Fitbit or through a third-party?  If it was through a third-party, you would have to contact that other retailer directly and follow their exchange policies.  If you got your device through Fitbit directly, then you would need to contact Customer Support via the "Help" link at the bottom of the screen (I would use the Live Chat option, but you can choose from any option you like).

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
Best Answer
0 Votes