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Fitbit Charge 2 Battery Draining After Less Than 3 Hours

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‎09-30-2019 12:57 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

‎09-30-2019 12:57 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

I've had my Fitbit since June 208 and recently have had issues with the battery draining from 100% to completely dead within 2-3 hours. This morning, I removed it from the charger and it was at 100% charge. By 9:30am, the low battery "warning" was displaying on the screen when activated and before 10am it was completely dead. All sensors/pins are clean and the device appears to work properly while it holds charge. Has anyone else had this issue? Any fixes?

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‎10-01-2019 08:35 - last edited on ‎03-07-2025 07:26 by Fitbit Moderator

‎10-01-2019 08:35 - last edited on ‎03-07-2025 07:26 by Fitbit Moderator

@aiyer453 Welcome! Thanks for being part of our Community! 

Let me help you with your Charge 2 not holding its charge. Charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves. You can also find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-01-2019 09:03

In response to AlvaroFitbit

‎10-01-2019 09:03

@AlvaroFitbit Thanks for the response. I tried this again this morning (charged initially using a wall adaptor then directly connected to my laptop's USB port) and began wearing the Charge 2 about 45 minutes ago after it was fully charged. It's already down to 76%

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‎10-01-2019 09:09

‎10-01-2019 09:09

I have been having the same issues lately, my battery has been draining within 24 hours.  Normally I just hook it up to the charger and it charges and then works fine.  Today when I hooked up to the charger, it didn't do anything.  I cleaned the ports on the fitbit and charger and it's still dead as dead can be. 

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‎10-02-2019 07:31

In response to AlvaroFitbit

‎10-02-2019 07:31

FYI, my Charge 2 was completely dead by approximately 3pm yesterday. So 6 hours from 100% charged to 0% even after numerous resets, ensuring all-day sync was off, etc.

 

It sure seems like the recent firmware update has ruined my device...

 

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‎10-02-2019 12:07 - last edited on ‎03-07-2025 07:16 by Fitbit Moderator

In response to aiyer453

‎10-02-2019 12:07 - last edited on ‎03-07-2025 07:16 by Fitbit Moderator

@GP77 Welcome! It's great to see you around! 

Thank you for troubleshooting this issue. Did you try the restart suggested in my previous post? 

@aiyer453 I have created a ticket so our Support team can further assist you via email.

Keep me posted.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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