Fitbit Charge 2 - Bluetooth Pairing and notifications not working

[DorindaH]

Hello - I have tried the troubleshooting suggestions for the above problem with no success.

Bought this Fitbit last Friday.

When first set up Fitbit - the notifications worked but this stopped after about three days. In the APP I get prompted to pair the fitbit when I click on 'notifications' and after quite a while of the thinking donut thingy, I get a message 'Bluetooth Pairing Failed'. Bluetooth settings on iPhone shows that the Fitbit IS being picked up and all other syncing IS working. Also not connecting is All Day Syncing...any suggestions?

Things I have tried;

• Deleting APP and resintalling.
• Resetting fitbit by holding down the button whilst on charge then waiting for the fitbit logo to appear.
• Turning off bluetooth in iPhone - waiting a few seconds then turning bluetooth back on (Charge 2 IS showing as connected)
• ensuring 'do not disturb' is not on.
• Fitbit is charged - never totally drained.

[Rich_Laue]

Have you tried a restart of the phone yet?

As for the BT pairing message, ive seen screen shots that have a prompt to follow, is this what your using?

[AlvaroFitbit · Accepted solution]

@DorindaH Welcome to our Community! Besides the phone restart suggested by@Rich_Laue I suggest you remove your tracker from your bluetooth settings. After this retry setting up the notifications. Also have you tried using this feature with another mobile device? Finally you could remove the tracker from your account (tap the tracker's icon and then the trashcan icon) and set it up again (go to account and then set a new device).

Let me know how it goes!

[DorindaH]

Thank you - Yes have restarted the phone - problem still exists.

[DorindaH]

Okay, I have;

1. gone to bluetooth setting in iPhone - tpped on the 'i' beside Charge 2 - connectected and selected 'forget this device' then...
2. re-set notivifvations in the Fitbit APP
3. checked back into iphone settings and under My Devices the Charge 2 has been picked up again via bluetooth
4. asked my son to send me a test text and...
5. VIOLA!!!!! It works - go the Fitbit Community - thanks so much.

[AlvaroFitbit]

@DorindaH Happy to hear that your Charge 2 is now receiving notifications. I would like to invite you to check our Discussions board where you will find great tips and recipes shared by other members.

Hope to see you around!

[DebN]

I am having the same problem.  I have had the Charge 2 for about 3 weeks.  Sometimes it will send me text notifications but never phone ones.  Yesterday, I wasn't getting either so I restarted the phone and did everything mentioned above - then I started getting the text notifications but still not the phone.  Today, same thing, no text - I've done the same things as yesterday and am now getting text but not calls.  Is there anything I can do so I don't have to reset everything every day and any suggestions on calls?  Thanks.

[mjersey]

My notifications all worked fine.  Reminders to walk, text messages, calls, etc and I turned them off ( they woke me up one saturday morning when I was trying to sleep) and when I turned them back on they never worked again.

I have now done everything suggested on this page and nothing works.  No notifications what so ever.

Any other suggestions

[Rich_Laue]

Hello @mjersey when you turned notifications off, did you turn them off in the app or the tracker? 

Are they now on in both places? 

Can you confirm that Fitbit notification services are running? 

Are you able to send a text notification? 

What always works for me is a restart of my phone. 

[2BFitOrNot2]

Finally. This is the answer people... after many days this finally did it

[Nepalese]

Have run out of solutions to try which have been suggested. Thought i had succeded, but when I got up this morning my Charge 2 and iPhone 6 had gotten a divorce. I have not been able to get them paired again. Will go back to an old tracker until I can get my tracker checked or have it replaced. Never had this problem with the older, cheaper models of the fitbit trackers. I love the look of the Charge 2.

[LesNes]

had similar issues - tried all recommendations

Finaly made it work again by using the 'forget device' in the bluetooth settings on my iPhone for the charge 2 - then forcing fitbit app to close - reopen and follow the replace device instructions. I have the feeling that the pairing didn't work from within the app when the charge 2 was already connected via the bluetooth on the iPhone (hope this is making sense)

[Nepalese]

Thank you for your reply. My Charge 2 is working properly. My problem seems to be caused by having too many devices connected via my Bluetooth. I have disconnected several of them.
Thanks again,
Nepalese

Sent from my iPhone

[Cutiemema]

My problem is the similar, my iPhone and fitbit charge 2 were working, but now all of a sudden I am not getting my text or phone calls showing up, what do you suggest?

[USAF-Larry]

@Cutiemema, have you checked the Charge 2 itself to verify that Notifications did not get disabled?  Press & hold the side button for about 3 seconds to toggle Notifications from Off to On.

[Deeferdi]

Thank you this has just solved my problem too!

[Cutiemema]

That worked THANK YOU much appreciated

[Phil-Tyson]

Do a Fitbit restart, open the app and go to notifications.  You will be taken through the Bluetooth pairing process again and all should be well

[Cutiemema]

Thank you but I realized that I had shut off my notifications by pushing and holding the button on my Fitbit, I am good to go.

Sent from my iPad

[Boynton21]

I am John ,

my charge 2  is not syncing it , It is not connected by blue tooth , how can I connect it  back without losing today's data