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Fitbit Charge 2 Bluetooth can't connect

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‎05-14-2019 10:08 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

‎05-14-2019 10:08 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

My Fitbit Charge 2 won't connect with bluetooth devices what so ever. I tried several devices such as Samsung Galaxy S5 neo, Samsung Galaxy tab 3, Samsung Galaxy J7 and a laptop and nothing worked. Can someone help me out please??

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‎05-15-2019 10:26

‎05-15-2019 10:26

@LVDW2002 A warm welcome to our Community!

 

Let me help you with your non syncing Charge 2. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. You can find additional suggestions here.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎02-23-2020 06:07

In response to AlvaroFitbit

‎02-23-2020 06:07

Hello.  New here.  I'm having these same problems and nothing is working.  I've disconnected every possible bluetooth device (of which none have given me any troubles), checked my OS version.  Uninstalled and reinstalled everything, powered down everything multiple times.  For additional information, I've yet to see a battery icon on my screen nor the phrase regarding being ready to roll.   I've gotten a code to enter over a dozen times, so the app is finding the phone.  There are no other bluetooth devices near me.  I am so very frustrated, I'm about to return it.  Can you PLEASE help me??

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