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Fitbit Charge 2, No Display, Green light ON, Restart done

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‎03-11-2020 13:51 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

‎03-11-2020 13:51 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

Hi,

Can you please advise what should I do to make my Fitbit tracker works again?

It suddenly shows no display, but the green light at the back still on.

I already restarted the tracker.

It vibrates when I connect the charger, and also vibrates when I pressed the button for  few seconds.. but still showing no display.

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‎03-12-2020 10:17

‎03-12-2020 10:17

@Anggia It's great to see that you've visited the Fitbit Community!

 

Let me help you with your Charge 2 unresponsive screen and thank you for troubleshooting this issue. Since the issue persist I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

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5 REPLIES 5

‎03-12-2020 10:17

‎03-12-2020 10:17

@Anggia It's great to see that you've visited the Fitbit Community!

 

Let me help you with your Charge 2 unresponsive screen and thank you for troubleshooting this issue. Since the issue persist I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-12-2020 10:32

In response to AlvaroFitbit

‎03-12-2020 10:32

Hi @AlvaroFitbit ,

 

Thank you for your reply and creating the ticket.

Looking forward to the email from the Support Team.

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‎03-16-2020 08:28

In response to Anggia

‎03-16-2020 08:28

@Anggia glad I could be of help.

 

I would like to know if you got a reply from our Support team and if they were able to help you? Hopefully you are already back on track.

 

Keep me posted.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-16-2020 13:15

In response to AlvaroFitbit

‎03-16-2020 13:15

Hello, got a reply but there was nothing they could do ! Never mind !

Sent from Yahoo Mail for iPhone
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‎10-28-2020 16:41

In response to mistyhills

‎10-28-2020 16:41

I'm having the same issue. Did you have to replace it? Is it worth contacting customer support?

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