Fitbit Charge 2 Popping Loose From Strap

[Cara_K]

Hi! My Fitbit Charge 2 keeps coming loose from the strap.

I've tried tightening and loosening the screws, and I've also tried a new strap.

No matter what I do the fitbit will not stay secured to the wrist strap. 

I can no longer wear my fitbit because it will not stay secured on a strap! Please help!!

I bought it in July 2017. 

[AlvaroFitbit]

@nay08 It's great to have you here! Sorry for the delay in my reply.

Let me help you with your Charge 2 band coming loose from your tracker. As @MoiraS said you can purchase a new band but I suggest you let our Support team know about this. They will review your case and provide option. I noticed that you already have a ticket with them so keep working with the team to find a solution.

Let me know how it goes.

[Ssandhu]

They haven't responded to me.

[MoiraS]

Hi Ssandhu (Jogger),
Sorry to hear you haven't gotten a response yet from FitBit! ~moiraS

[AlvaroFitbit]

@Ssandhu thank you for the update and sorry to hear that you haven't receive a response from our Support team. I was checking your situation and could see that a ticket was created back in February and the team actually responded to you. I suggest you check your spam and junk folders and email settings. I also created a new ticket so our Support team can further assist you via email.

@MoiraS thank you for your participation in this thread.

Keep me posted.