Fitbit Charge 2 battery Can the battery be replaced?

[Aubgirl]

My fitbit charge 2 is completely dead.  It is about a year and a half old.  It's completely dead. Will not charge.  Can the battery be replaced?  If so where?

[HeydyF]

Hello guys! It is great to see you around more often! 

Ok, in regards of this topic, let me tell you that the battery from the Charge 2 can't be taken away so for that reason it can't be replaced. If you try to take it away, you might damage the device as there is no official procedure to do this, so it is very probable that it gets damage and if that happens, Fitbit warranty might not cover your damage trackers 'cause this wouldn't be accidental, so I will recommend not to manipulate the Charge 2 in that way. 

If you have further comments or questions, keep me posted! 

[Isaacmenting]

@HeydyF 

If you have the device warranty well of course go through the warranty procedure.

As far as there being no "official" procedure to follow you are correct but higher grade after market parts made every day for many devices and installed and work the same if not better.  I have successfully replaced the battery and have had no issues with the tracker and nothing was damaged in the proccess.  I just dont see it being very honest by saying the battery can't be replaced when indeed it can be replaced with correct equipment and knowledge for a fraction of a the price of a new tracker. 

[AlvaroFitbit]

@Isaacmenting As I said thank you for sharing your knowledge here. Maybe the clarification is that officially this isn't suggested by Fitbit. As you said you require the necessary tools and knowledge for this procedure. I personally wouldn't be able to change a battery and what if I try using a more powerful one that ended up causing damage to the tracker? Still I do get your point, we are just saying that it is better to be safe than sorry and that many members do have a lot of knowledge with electronics.

I'll be around!

[Mazzarolo85]

What did you find on ebay? A battery or the device?

[Isaacmenting]

@Mazzarolo85,  I purchased the battery from ebay.  The tracker was purchased from Fitbit directly. 

[Killywinks]

My response is the same

[Yellowsarong]

My Fitbit Charger 2 was a gift. Discovering now that this expensive product won’t allow batteries to be replaced, I certainly won’t replace it with any Fitbit product. 

[Killywinks]

It really is heart wrenching. Enjoy it while it lasts. The experience is amazing! Until the battery dies.

[Yellowsarong]

How can anyone trust a company that designs a product which forces the buyer to replace the whole thing rather than just the batteries?! Did they advertise it as such? It’s a shocker...

[Isaacmenting]

It really is unfortunate.  In Fitbits defense they are not the only company to make batteries "non replaceable".  The major cell phone providers, Samsung, Apple and LG all build devices with internal batteries not meant for removal unless you have the correct equipment to do so.  A perfect example was the Note 7 battery failure that plagued Samsung for about 6 months.  If the battery would of been build to be removed, it wouldn't of been that big of an issue to ship batteries out to all users but instead they were forced to recall all Note 7 devices.

In my opinion we should get the same 2 year warranty as EU users.  Why US users only get a 1 year warranty makes me think our devices are made faster and with less quality control than EU devices.  Why else would they exclude US from a 2 year warranty period?

[Isaacmenting]

I have a questions for the people in this thread.  If I were to offer a service to replace the battery in your device for you, would you take advantage of it?  Rough estimate of the cost of the service would be $30-40 and I would warranty the work for an additional 6 months.  This is all hypethatical at the moment. I'm just curious if people would use such a service.

[Killywinks]

I would say it sounds reasonable, yes.

[Mama4boys]

I had to use a $50 gift card and two $50 bonuses from work to be able to afford my Fitbit Charge 2 and was very disappointed when the battery life severely diminished after only one year and by the 1 1/2 year mark wouldn’t hold a charge for more than half the day! Very disappointing! I can’t afford to pay $150 for a new tracker every year. I bought a $30 one on Amazon and it does everything the Fitbit does. The only thing I miss about the Fitbit is that I can’t join my friends in challenges anymore. But shame on you Fitbit, for not extending the warranty as this seems to be a very common occurrence.

[cmnslcf]

This is why I won't buy a Fitbit Charge product - or any Fitbit product - that doesn't have a replaceable battery. My Fitbit Charge 2 is less than 18 months old, and drains within 6 hours. Charging it three times each day is not my idea of a mobile device. 

Talk all you want about water resistance - it's not (the manual cautions against even wearing it in the shower), I feel that the only reason for the sealed battery is to encourage the consumer to buy a new device every 12-18 months.

I consider it the height of arrogance to post a canned reply about the one year warranty to a poster who has clearly stated that his device is older than that.

Even smartphones that have a sealed battery compartment (iPhone, Samsung Galaxy, Motorola, Google Pixel) can have the battery replaced at an authorized service center.

Fitbit Charge devices fall under the category of Planned Obsolescence - pay a premium price, use it for a year or two, then toss it and buy a newer model.

Thanks, but it's time to check out the competition.

[KelAirE]

Couldn’t agree more. People, do yourself a favor and explore other options.

[kaylynmb]

My Fitbit was a gift from my husband in May 2016 before our wedding. I too, am beginning to see a decline in my battery life. My Fitbit Charge 2 would not turn on for a short period of time, and I thought it was a goner. I agree that it is disappointing that the warranty is not the same as EU customers, and that nothing can be done to replace the battery except to buy a new unit. Hoping that my unit will continue to hold out! 

[cmnslcf]

I'm over Fitbit. Their only concern is money. By manufacturing devices
with planned obsolescence, they expect every customer to keep shelling out
money every year or two for a new short-term device.

I'd rather deal with an ethical company that puts customer service at the
top of its to-do list.

[kcjacoby]

And yet another person coming over to the forums to find out that Fitbit support is about to tell them that there is only a year warranty on the product...

This does disappoint me regarding to hear how one region of the world gets a different warranty compared to another region as well.   To me that is some bias that I don't even want to try to understand.   Stand by your products.   If someone shells out over a hundred dollars for something, it should be able to withstand at least 2 years of normal wear and tear.  

Heck, I don't even use this for a lot of athletic activities, I just wear it to help keep a reminder to keep on moving.  

Luckily with a little search on You Tube I've already been able to find a link for a replacement battery for this unit.. and a company that will repair it I don't want to do it myself.

[cmnslcf]

Please enlighten us!


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