Fitbit Charge 2 charging Issues it shows 100% then dies minutes later

[nflynn85]

I believe there is something inherently wrong with my fitbit charge 2.....here's what i'm seeing:

1) fitbit is currently dead, upon plugging in to USB charger the tracker will boot up from an off state (shows tracker version) and begins charging. Will show battery with exclamation and/or show battery with low life and actively charging

2) after what seems to be a miraculously fast charge (goes from low charge to fully charged reading at 100% in maybe 5-10mins)......the tracker will then die after a few minutes of wearing it.

3) repeat back to step one and repeat endlessly

I've tried cleaning the contacts on the charger and tracker with a tooth brush and isopropyl alcohol with no luck. I've also tried rebooting the tracker after it displays a 100% charge with no luck

Thoughts? 

Moderator edit: format. 

[WendyB]

Try a restart. Do it at least 3 times.

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

If that doesn't help Contact Support. Please let them know what you have done to trouble shoot already
http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

[nflynn85]

Thanks for the advice, the restarts didn't help. 

Contacted support and since the tracker was already past warranty, they gave me a coupon for a discount on a new tracker. 

[BoostedCanadian]

Did they help resolve this, I'm having the same issue

[nflynn85]

Nope. As I mentioned previously, they sent me a coupon for a discount to buy a replacement. I bought the warranty this time, had I had it could have gotten it replaced. 

[Aleshaleigh]

This just started happening to me as of yesterday morning with my Fitbit charge 3.    

[Susx]

Just started seeing same behaviour yesterday. Restarted +3 times, while being connected and no improvement. Only option is contact support? Last time (another problem/pre-COVID), they held my watch 1month to review and then decided they would change because it couldn't be fixed. Over 6 weeks with no watch. Tks in advance for help!

[ECGraf]

Me too!!!

[Susx]

Hi ECGraf, do call/chat the fitbit support office in your country. They will suggest steps to fix. If that doesn't work and your watch is still covered by guarantee, they will replace it.

They were quite helpful and not slow. Hope you get it fixed!