Fitbit Charge 2 counting all arm movements as steps

[cathy1973]

Hello. My Fitbit charge 2 is counting thousands of steps that I am not taking. Any movement in my arm with the watch is counted as steps. How do I fix this? I am right handed and I am wearing the watch on my left hand.  

Thank you in advance for your help.

Catherine

[SteveH]

As explained in the following help file, some extra steps can be tracked when the fitbit misinterprets random arm movement as steps. This is common for any wrist-worn tracker. However, getting thousands of extra steps is not normal.

http://help.fitbit.com/articles/en_US/Help_article/1136/

There's not really a lot we can do about this but, as it says in that help file, if you use the dominant wrist setting but wear it on your non-dominant wrist then it should minimise the problem.

[loneal]

I had that problem as well. I sit most of the day for my job and move my arms quite a bit. I ordered a band extender from amazon and now wear it on my ankle so when it says 12000 steps a day I KNOW there is actually 12000 steps and not any arm movements counted in. I can't use any of the other functions since it is on my ankle and I can't  see it, but I only want to use it for steps anyway so that doesn't bother me.