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Fitbit Charge 2 display and HR sensor not working but still syncs

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‎05-05-2020 07:09 - last edited on ‎09-08-2020 09:49 by Fitbit Moderator

‎05-05-2020 07:09 - last edited on ‎09-08-2020 09:49 by Fitbit Moderator

My Fitbit Charge 2 is synced to the Phone App, but no display, no green light. Only has vibrations after holding power button for 4 to 12 seconds.

 

No smiley face, no fitbit logo.

 

 

Moderator edit: updated subject for clarity

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‎05-13-2020 08:27

‎05-13-2020 08:27

@vic3 Thanks for joining us! Sorry for the delay in my reply.

 

Let me help you with your Charge 2 screen and heart rate sensors not working and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

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