help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Charge 2 frozen screen

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-04-2019 08:32 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

‎09-04-2019 08:32 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

So sad. My fitbit charge 2 screen was frozen. I tried all methods from the help section but can't fix it. Also, I let the battery ran dry and charge. The screen remains frozen.

Read from forum, this is not an isolated issue ... many users have similar problem.

Should I get a new tracker, looking at fitbit insire hr, but worry if it will have similar issue. Thanks.

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎09-07-2019 16:39

In response to AlvaroFitbit

‎09-07-2019 16:39

Hi, I have not received any notification from Fitbit. Pls advise if there is anybway I could recover it, thanks.

View best answer in original post

Best Answer
0 Votes
5 REPLIES 5

‎09-05-2019 06:15 - last edited on ‎12-25-2024 09:39 by Fitbit Moderator

‎09-05-2019 06:15 - last edited on ‎12-25-2024 09:39 by Fitbit Moderator

@ctzehow Welcome! Thanks for being part of our Community! 

Let me help you with your Charge 2 screen and thank you for troubleshooting this issue. Since the issue persist I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎09-06-2019 18:19

In response to AlvaroFitbit

‎09-06-2019 18:19

I'm having the same problem.  It looks like an update started taking place while I was at lunch at work and didn't notice.  The connection was broken and now my screen is frozen.  Trying the restart instructions doesn't help.  I saw a suggestion to unpair the device from the phone and then reinstall it.  The app sees the new device, but since the screen is frozen I can't receive the four digit number to finish the install.

Best Answer
0 Votes

‎09-07-2019 16:39

In response to AlvaroFitbit

‎09-07-2019 16:39

Hi, I have not received any notification from Fitbit. Pls advise if there is anybway I could recover it, thanks.

Best Answer
0 Votes

‎09-08-2019 20:39

In response to ctzehow

‎09-08-2019 20:39

Hi my Fibit screen changed from frozen to snowy.  Still frozen though. 

Fitbit contacted me, and seems like nothing much can be done. Also, not getting any rebates etc, (not that I expected any). 

Having a tracker for 2 years, this has become part of my life style (I did wake up at night and check time easily with my Fitbit).

I already completed some research and looking at my next tracker, both Inspire HR (mostly 5 days battery life), and Charge 3 (price and concern of issues with Charge 2) are out of my list now ...

Thank you.

Best Answer
0 Votes

‎09-23-2020 15:47

In response to dglish

‎09-23-2020 15:47

I have the exact same issue!

 

Unable to reboot the device and now I have no way to reconnect it to the app, as I cannot see the 4 digit pin. 

 

Why does this happen?

Best Answer
0 Votes