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Fitbit Charge 2 gps tracker stops after 1 hour

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‎01-24-2021 02:31 - last edited on ‎01-25-2021 03:20 by Fitbit Moderator

‎01-24-2021 02:31 - last edited on ‎01-25-2021 03:20 by Fitbit Moderator

My Fitbit charge 2 gps tracker stops after 1 hour.  How can I fix this?

 

 

Moderator Edit: Clarified subject

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‎01-25-2021 04:23 - last edited on ‎04-29-2025 07:53 by Fitbit Moderator

‎01-25-2021 04:23 - last edited on ‎04-29-2025 07:53 by Fitbit Moderator

@SunsetRunner Thanks for joining us! 

Let me help you with this. The Charge 2 doesn't have a GPS chip, it uses the one on your phone via the Fitbit app. It could be that a battery saving feature on your phone its killing the Fitbit app after an hour so please check these settings on your phone.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

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‎01-25-2021 04:23 - last edited on ‎04-29-2025 07:53 by Fitbit Moderator

‎01-25-2021 04:23 - last edited on ‎04-29-2025 07:53 by Fitbit Moderator

@SunsetRunner Thanks for joining us! 

Let me help you with this. The Charge 2 doesn't have a GPS chip, it uses the one on your phone via the Fitbit app. It could be that a battery saving feature on your phone its killing the Fitbit app after an hour so please check these settings on your phone.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎01-28-2021 15:38

In response to AlvaroFitbit

‎01-28-2021 15:38

Thank you for the clarification.

That makes sense.  

I’ve decided to upgrade my Fitbit to a charge 4 

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‎02-10-2021 11:18 - last edited on ‎04-29-2025 07:53 by Fitbit Moderator

In response to SunsetRunner

‎02-10-2021 11:18 - last edited on ‎04-29-2025 07:53 by Fitbit Moderator

Hi @SunsetRunner really happy to hear that you bought a Charge 4. I would like to share the manual that you can see here so you can see the new features on your new device.

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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